Revision as of 03:30, 9 October 2015

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Overview

There are a number of reasons why audit files may not be uploading.

Service Has Stopped

The Service running on the AuditWizard server (AuditWizardService) is responsible for uploading audit files.

Fix

1. Open the Service Control dialog.
2. If the service is stopped, start it.
3. If the service won't start, open the log, save to a .TXT file and email to Support.

Incorrect Network Share Configuration

.ERROR Files

When .ERROR is appended to the ADF file name, this typically means that the account under which the AuditWizard service is running does not have permissions to access the database.

Fix

1. In AuditWizard, go to Administration > General > AuditWizard Services.
   

   

   
   
2. Click the Service Control button. The following dialog will be displayed:
   

   

   
   
3. Note the account in the Username field being used to run the service.
4. Alternatively, if you can't launch AuditWizard, open the Services console and get Properties on the AuditWizardService service. Click the Log On tab to view the account setting:
   

   

   
   
5. Launch SQL Server Management Studio.
6. Expand Server > Databases > AuditWizard > Security > Users.
7. If the service account is not present, add it. If it is present, right-click it and select Properties.
   

   

   
   
8. Click the Owned Schemas page and ensure that db_owner is checked.
   

   

   
   
9. Click the Membership page and ensure that db_owner is checked.