Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in

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IIS controls the timeout for web pages. If you are often logged out due to a timeout, it can extended to prevent premature timeout.

IIS 7 (Windows Server 2008)

1. Open Internet Information Services Manager.
2. Click Application Pools in the left-hand pane.
3. Right-click LaytonServiceDeskAppPool in the center pane and select Advanced Settings...:

   
   

   
   
4. In the section Process Model, change the Idle Time-out (minutes) value to the desired number of minutes

   
   

   
   
5. Click the OK button, then close Internet Information Services Manager.

IIS 6 (Windows Server 2003)

1. Open Internet Information Services Manager.
2. Get Properties on the LaytonServiceDesk virtual directory.
3. Click the Virtual Directory tab, then the Configuration button:

   
   

   
   
4. Increase the timeout with these two settings:

   
   

   
   
5. Click the OK button, then close the Properties and Internet Information Services Manager.

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