Layton ServiceDesk - Settings - System Settings - Application Settings
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Application Title
The application title will be displayed in the web browser’s window or tab title.
Application Background Color
The background color sets the color for all the background pages within Layton ServiceDesk except for the backgrounds for the forms that can be configured in the Form Design section. Each form in the Form Design section can have its own individual background color or image.
Application Background Image
Used to display an image as the background for pages within Layton ServiceDesk except for the form backgrounds as mentioned above as these can be individually defined.
Company Level
This feature is designed for ServiceDesks that will be providing technical support to End Users or customers from multiple companies or external organizations. If this setting is turned On, then End Users may be assigned to a particular Company. Companies may be defined and managed in Manage Company. The Company Level setting is turned Off by default.
Enable Problem & Change
This feature will turn ON or OFF the Problem & Change Management functions in Layton ServiceDesk. For more information see Problems and Changes.
If Problem & Change Management is not required this can be turned OFF and all pages, links and references to Problem & Change Management will be disabled. The Problem & Change Management feature can be enabled at any stage.
Login Authentication
This feature allows you to choose the Authentication mechanism. The default setting is LSD, so user authenticates with the ServiceDesk application itself. Alternatively, an LDAP server may be used to handle ServiceDesk authentication. Select LDAP to enable option and configure the settings below.
Authentication Server
This is where will enter your LDAP server.
Default Domain
This is where you enter the domain of your LDAP server.