Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in
From Layton Support
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m (Jpainter moved page Layton ServiceDesk™ - Installation - Special Notes - Timeout Configuration (IIS6) to Layton ServiceDesk™ - Installation - Special Notes - Timeout Configuration (IIS): The article now covers both IIS 6 and IIS 7 configura...) |
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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Installation - Special Notes]] [[Layton ServiceDesk™ - Installation - Special Notes|<u>Back to Special Notes</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Installation - Special Notes]] [[Layton ServiceDesk™ - Installation - Special Notes|<u>Back to Special Notes</u>]]</p> | ||
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__FORCETOC__ | __FORCETOC__ | ||
+ | =Overview= | ||
+ | IIS controls the timeout for web pages. If you are often logged out due to a timeout, it can extended to prevent premature timeout. | ||
=IIS 7 (Windows Server 2008)= | =IIS 7 (Windows Server 2008)= | ||
#Open Internet Information Services Manager. | #Open Internet Information Services Manager. |
Revision as of 04:52, 30 June 2014
Contents |
Overview
IIS controls the timeout for web pages. If you are often logged out due to a timeout, it can extended to prevent premature timeout.
IIS 7 (Windows Server 2008)
- Open Internet Information Services Manager.
- Click Application Pools in the left-hand pane.
- Right-click LaytonServiceDeskAppPool in the center pane and select Advanced Settings...:
- In the section Process Model, change the Idle Time-out (minutes) value to the desired number of minutes
- Click the OK button, then close Internet Information Services Manager.
IIS 6 (Windows Server 2003)
- Open Internet Information Services Manager.
- Get Properties on the LaytonServiceDesk virtual directory.
- Click the Virtual Directory tab, then the Configuration button:
- Increase the timeout with these two settings:
- Click the OK button, then close the Properties and Internet Information Services Manager.