Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in

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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Installation - Special Notes]] [[Layton ServiceDesk™ - Installation - Special Notes|<u>Back to Special Notes</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Installation - Special Notes]] [[Layton ServiceDesk™ - Installation - Special Notes|<u>Back to Special Notes</u>]]</p>
Open Internet Information Services Manager.
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#Open Internet Information Services Manager.
 
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#Get Properties on the ''LaytonServiceDesk'' virtual directory.
Get Properties on the ''LaytonServiceDesk'' virtual directory.
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#Click the ''Virtual Directory'' tab, then the ''Configuration'' button:<p><br />[[File:Lsd_timeout_01.png‎]]</p><br />
 
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#Increase the timeout with these two settings:<p><br />[[File:Lsd_timeout_02.png‎]]</p><br/>
Click the ''Virtual Directory'' tab, then the ''Configuration'' button:<br/><br/>
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#Click the ''OK'' button, then close the Properties and Internet Information Services Manager.
 
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[[File:Lsd_timeout_01.png‎]]<br/><br/>
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Increase the timeout with these two settings:<br/><br/>
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[[File:Lsd_timeout_02.png‎]]<br/><br/>
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Click the OK button, then close the Properties and Internet Information Services Manager.
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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Installation - Special Notes]] [[Layton ServiceDesk™ - Installation - Special Notes|<u>Back to Special Notes</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Installation - Special Notes]] [[Layton ServiceDesk™ - Installation - Special Notes|<u>Back to Special Notes</u>]]</p>

Revision as of 22:16, 25 November 2013

Btn back up.png Back to Special Notes

  1. Open Internet Information Services Manager.
  2. Get Properties on the LaytonServiceDesk virtual directory.
  3. Click the Virtual Directory tab, then the Configuration button:


    Lsd timeout 01.png


  4. Increase the timeout with these two settings:


    Lsd timeout 02.png


  5. Click the OK button, then close the Properties and Internet Information Services Manager.

Btn back up.png Back to Special Notes

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