Layton ServiceDesk - Troubleshooting - The specified path '' is unavailable

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Overview

In rare circumstances, the installer might get close to finishing, then stop with the message:

   The specified path '' is unavailable.

It has been discovered that this issue can be due to the absence of the Default Web Site in Internet Information Services (IIS). This is an unusual situation which has occurred on installation of Windows Server. It doesn't directly relate to Layton ServiceDesk.

Instructions

1. Run IIS Manager as Administrator.
2. Expand SERVER > Sites. There should be no Default Web Site.
3. Right-click SERVER > Sites and select Add Website....
4. In the Site name field, enter Default Web Site. This will populate the Application pool field with Default Web Site.
5. Click the Select... button next to the Application pool field and select DefaultAppPool, then click the OK button.
6. Enter %SystemDrive%\inetpub\wwwroot in the Physical path field.
7. Don't change any of the other settings. Click the OK button. The Default Web Site will now appear under Sites.
8. Run the Layton ServiceDesk installer again.