Layton ServiceDesk - Troubleshooting - Disaster Recovery

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Overview

You can recover from a catastrophic failure if you have backed up your database and specific folders in the program folder. Most data is stored in the database but files are not. These are stored in the program folder. Refer to Backup for details on the backup process.

Restoring the Database

Using Microsoft SQL Server Management Studio, restore your database from backup. This must be done first because the application needs to point to the database on installation.

Restoring the Application

Virtual Server

If your Layton ServiceDesk application server is virtual, restore the latest snapshot.

Physical Server

Most likely the application is damaged, with program files missing, and will not launch. Do a Clean Reinstallation. If you need an older version of the installer, contact Support.

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