AuditWizard - Troubleshooting - Asset Names Changing, Duplicates Appearing
Overview
When a network contains computers, commonly "white-box" or no-name brands, that return generic identification data, such as To Be Filled By O.E.M. in place of a serial number, these computers can't be reliably identified using serial-number data. Asset names will change as new audit data is processed, and it can lead to duplicates.
In this case, the solution is to treat the domain name and asset name as the dominant data used for identification instead of the serial number. Because the name is now of paramount importance, if a computer is renamed, the identification will fail and you'll get two entries for the same computer with different names, so it is not advisable to change an asset's name.
Domain and Asset Names in Upload Identification Process
The setting is located in Administration > Auditing > Upload Options.
