Layton ServiceDesk - Release Notes - Version 6.6.1
From Layton Support
(Difference between revisions)
(Completed descriptions) |
m (Updated links) |
||
(5 intermediate revisions by one user not shown) | |||
Line 1: | Line 1: | ||
− | <p align="right">[[File:btn_back_up.png|link=Layton | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> |
− | <p align="right">[[File:btn_back_up.png|link=Layton | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.6.0]] [[Layton ServiceDesk - Release Notes - Version 6.6.0|<u>Earlier Version</u>]] [[Layton ServiceDesk - Release Notes - Version 6.6.2 |<u>Later Version</u>]] [[File:Btn forward.png|link=Layton ServiceDesk - Release Notes - Version 6.6.2]]</p> |
=Overview= | =Overview= | ||
ServiceDesk v6.6.1 is a minor release of the product. '''You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version.''' If you are using an earlier version please upgrade by downloading v6.2.0 from the ''Update > Layton ServiceDesk'' menu in the '''[http://client.laytontechnology.com/ Client Support Portal]''' before attempting to upgrade to the latest version. | ServiceDesk v6.6.1 is a minor release of the product. '''You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version.''' If you are using an earlier version please upgrade by downloading v6.2.0 from the ''Update > Layton ServiceDesk'' menu in the '''[http://client.laytontechnology.com/ Client Support Portal]''' before attempting to upgrade to the latest version. | ||
Line 8: | Line 8: | ||
==Test Installation== | ==Test Installation== | ||
− | <span style="color:red">'''We recommend that you do a [[Layton | + | <span style="color:red">'''We recommend that you do a [[Layton ServiceDesk - Installation - Test Installation|Test Installation]] and upgrade it before committing to updating your live system.'''</span> |
==Procedure== | ==Procedure== | ||
Line 18: | Line 18: | ||
#Stop the LaytonServiceDesk service | #Stop the LaytonServiceDesk service | ||
#Run the upgrade installer '''lsd661_upgrade.exe''' inside the ''lsd661_upgrade'' folder. We recommend that you right-click the installer and select ''Run as administrator'' to avoid permission issues. | #Run the upgrade installer '''lsd661_upgrade.exe''' inside the ''lsd661_upgrade'' folder. We recommend that you right-click the installer and select ''Run as administrator'' to avoid permission issues. | ||
+ | #Start the IIS Admin and LaytonServiceDesk services. | ||
=New Features= | =New Features= | ||
Line 31: | Line 32: | ||
|65998 | |65998 | ||
|Different Email Settings for Different Request Classes | |Different Email Settings for Different Request Classes | ||
− | |'''[[Layton | + | |'''[[Layton ServiceDesk - Settings - Libraries - Request Classes#Reply Email|New setting for Request Class properties]]'''. Allows for rerouting of return emails from notifications. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|66151 | |66151 | ||
|Link Requests Search Option | |Link Requests Search Option | ||
− | |'''[[Layton | + | |'''[[Layton ServiceDesk - Logging A New Request#Links|Problems and Changes can now be searched]]''' in the Request-form Links interface. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|} | |} | ||
Line 47: | Line 48: | ||
|65780 | |65780 | ||
|Broken Search Page | |Broken Search Page | ||
− | | | + | |If an End User was populated by going through the picker and End User search dialog, when the Search button [[File:Lsd btn search 32px.png|link=]] was clicked, the page would break. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|66117 | |66117 | ||
|Duplicate Entry in Combo Box After Application of Business Rule | |Duplicate Entry in Combo Box After Application of Business Rule | ||
− | | | + | |If updated by a Business Rule, a user-defined combo box would have the populated value replicated so that it would appear twice. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|66138 | |66138 | ||
|LSD Delete Analyst Feature Not Working | |LSD Delete Analyst Feature Not Working | ||
− | | | + | |Deleting an Analyst who was associated with Requests would move the associations but would not complete the deletion process. |
|} | |} | ||
[[Category:Update Notes]] | [[Category:Update Notes]] |
Latest revision as of 00:49, 19 May 2017
Contents |
[edit] Overview
ServiceDesk v6.6.1 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
[edit] Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
[edit] Test Installation
We recommend that you do a Test Installation and upgrade it before committing to updating your live system.
[edit] Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd661_upgrade folder from the archive
- Back up your database
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Run the upgrade installer lsd661_upgrade.exe inside the lsd661_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.
- Start the IIS Admin and LaytonServiceDesk services.
[edit] New Features
# | Title | Description |
---|---|---|
65345 | User Fields as Criteria in Business Rules | User-defined fields can now be used as both criteria and in actions. |
65998 | Different Email Settings for Different Request Classes | New setting for Request Class properties. Allows for rerouting of return emails from notifications. |
66151 | Link Requests Search Option | Problems and Changes can now be searched in the Request-form Links interface. |
[edit] Bug Fixes
# | Title | Description |
---|---|---|
65780 | Broken Search Page | If an End User was populated by going through the picker and End User search dialog, when the Search button was clicked, the page would break. |
66117 | Duplicate Entry in Combo Box After Application of Business Rule | If updated by a Business Rule, a user-defined combo box would have the populated value replicated so that it would appear twice. |
66138 | LSD Delete Analyst Feature Not Working | Deleting an Analyst who was associated with Requests would move the associations but would not complete the deletion process. |