Layton ServiceDesk - Release Notes - Version 6.6.0

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ServiceDesk v6.6 is a minor release of the product. Both full and update installers are available. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.

Obtaining the Update

Please log in to the Client Support Portal to download the upgrade installer.

Obtaining the Full Installer

Contact Support for a link to the full installer.

Test Installation

We recommend that you do a Test Installation and upgrade it before committing to updating your live system.


Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.

  1. Extract the lsd660_upgrade folder from the archive
  2. Back up your database
  3. Stop the IIS Admin service
  4. Stop the LaytonServiceDesk service
  5. Run the upgrade installer lsd660_upgrade.exe inside the lsd660_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.

New Features

# Title Description
65620 Dynamic Forms New feature to streamline the Request-creation process for End Users. End Users choose a Request Type and enter a description of the issue and the system selects the appropriate Request Class.
65943 Increase Number of Business Rules Priorities The potential number of sys_requestpriority criteria has been increased.
65944 Include Site in Move End User Feature New feature for bulk-moving of End Users to a site.
65946 Take Assignment Redirection Option New option to open a Request for which an Analyst has taken assignment instead of going back to the list view.
65947 Manage Requests When Deleting Users Major new method of deleting End Users. Because End Users are associated with Requests, it has not been possible to delete them without first deleting the associated Requests. Now when attempting to delete an End User, you will be able to re-associate the requests with a different End User.
65948 End User Request Types Restriction A new option has been added to End User Security, End User Parent Request Type, to only show the first level of Request Types.

Bug Fixes

# Title Description
65729 Copy Analyst Settings Not Working Some of the settings were not copied when using the copy feature.
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