Layton ServiceDesk - Release Notes - Version 6.5.9
From Layton Support
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− | <p align="right">[[File:btn_back_up.png|link=Layton | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> |
− | <p align="right">[[File:btn_back_up.png|link=Layton | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.5.8]] [[Layton ServiceDesk - Release Notes - Version 6.5.8|<u>Earlier Version</u>]] [[Layton ServiceDesk - Release Notes - Version 6.6.0 |<u>Later Version</u>]] [[File:Btn forward.png|link=Layton ServiceDesk - Release Notes - Version 6.6.0]]</p> |
=Overview= | =Overview= | ||
ServiceDesk v6.5.9 is a minor release of the product. '''You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version.''' If you are using an earlier version please upgrade by downloading v6.2.0 from the ''Update > Layton ServiceDesk'' menu in the '''[http://client.laytontechnology.com/ Client Support Portal]''' before attempting to upgrade to the latest version. | ServiceDesk v6.5.9 is a minor release of the product. '''You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version.''' If you are using an earlier version please upgrade by downloading v6.2.0 from the ''Update > Layton ServiceDesk'' menu in the '''[http://client.laytontechnology.com/ Client Support Portal]''' before attempting to upgrade to the latest version. | ||
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==Obtaining the Update== | ==Obtaining the Update== | ||
Please log in to the '''[http://client.laytontechnology.com/ Client Support Portal]''' to download the upgrade installer. | Please log in to the '''[http://client.laytontechnology.com/ Client Support Portal]''' to download the upgrade installer. | ||
+ | |||
+ | ==Test Installation== | ||
+ | <span style="color:red">'''We recommend that you do a [[Layton ServiceDesk - Installation - Test Installation|Test Installation]] and upgrade it before committing to updating your live system.'''</span> | ||
==Procedure== | ==Procedure== | ||
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|65695 | |65695 | ||
|Green badge on Attachment Button on Analyst Request form to Indicate Presence of Attachments | |Green badge on Attachment Button on Analyst Request form to Indicate Presence of Attachments | ||
− | | | + | |The Attachment button [[File:Lsd btn attach 16px.png|link=]] will be badged [[File:Lsd btn attach badged 16px.png|link=]] to indicate the presence of attachments, without having to check by clicking the button. Refer to '''[[Layton ServiceDesk - Logging A New Request#End User Attachments|Logging A New Request > End User Attachments]]'''. |
+ | |-style="vertical-align:top;" | ||
+ | |65693 | ||
+ | |Dashboard Page Size | ||
+ | |New setting. When set to the default ''Normal'', the Dashboard will display two charts side by side. To make it easier to read the labels, this setting can be changed to ''Large'', which will display one larger chart in the same width. Please see '''[[Layton ServiceDesk - Dashboard#Chart Size|here]]''' for illustration. | ||
|} | |} | ||
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|1387 | |1387 | ||
|Can't Save End User with Company Level Disabled and a Site Name Containing an Apostrophe | |Can't Save End User with Company Level Disabled and a Site Name Containing an Apostrophe | ||
− | | | + | |The combination of '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Company Level|Company Level]]''' being disabled and a Site name containing an apostrophe would prevent an End User Properties page from being saved. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|1390 | |1390 | ||
|Broken Site Dialog on End User Self Registration Form | |Broken Site Dialog on End User Self Registration Form | ||
− | | | + | |On the End User Self Registration Form, the Site dialog would not display correctly. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|65542 | |65542 | ||
|sys_siteid Not Populated When End User Creates Request | |sys_siteid Not Populated When End User Creates Request | ||
− | | | + | |If the End-User Site field (''euser.sys_siteid'') was added to the Request form, it was not being populated on save. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|65544 | |65544 | ||
|Can't Save Requests without sys_eusername | |Can't Save Requests without sys_eusername | ||
− | | | + | |With ''Field Required'' disabled on the request.sys_eusername field, the Request form could not be saved. In effect, ''Field Required'' was being enforced. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|65559 | |65559 | ||
|No Dates in Change Request (RFC) Notification | |No Dates in Change Request (RFC) Notification | ||
− | | | + | |On saving a Change form, the ''Schedule Start'' and ''Schedule Finish'' field values were not being saved, so these field were null on the email notification. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|65600 | |65600 | ||
|Can't Select End Users with Apostrophe in Name | |Can't Select End Users with Apostrophe in Name | ||
− | | | + | |If an End User had an apostrophe in their surname or email address, clicking them in the End User selection dialog would do nothing. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|65606 | |65606 | ||
|SQL Error on Page 2 of Search Results | |SQL Error on Page 2 of Search Results | ||
− | | | + | |If a List View produced more than one page of results, clicking the second or subsequent page controls would cause a SQL error. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|65647 | |65647 | ||
− | |Assign | + | |Manual Assign Not Working |
− | | | + | |The '''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Manual Assign|Manual Assign]]''' setting was not working. |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|65667 | |65667 | ||
|Cannot Use Custom Dates in Reports | |Cannot Use Custom Dates in Reports | ||
− | | | + | |With a '''[[Layton ServiceDesk - Creating New Reports#Custom Filter Label|Custom Filter Label]]''' configured, entering dates on a report returned no results. |
− | + | ||
− | + | ||
− | + | ||
− | | | + | |
|-style="vertical-align:top;" | |-style="vertical-align:top;" | ||
|65713 | |65713 | ||
|Report Display Issue | |Report Display Issue | ||
− | | | + | |Under some circumstances, dates in the format DD/MM/YYYY were being converted to MM/DD/YYYY. |
|} | |} | ||
[[Category:Update Notes]] | [[Category:Update Notes]] |
Latest revision as of 00:48, 19 May 2017
Contents |
[edit] Overview
ServiceDesk v6.5.9 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
[edit] Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
[edit] Test Installation
We recommend that you do a Test Installation and upgrade it before committing to updating your live system.
[edit] Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd659_upgrade folder from the archive
- Back up your database
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Run the upgrade installer lsd659_upgrade.exe inside the lsd659_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.
[edit] New Features
# | Title | Description |
---|---|---|
65695 | Green badge on Attachment Button on Analyst Request form to Indicate Presence of Attachments | The Attachment button will be badged to indicate the presence of attachments, without having to check by clicking the button. Refer to Logging A New Request > End User Attachments. |
65693 | Dashboard Page Size | New setting. When set to the default Normal, the Dashboard will display two charts side by side. To make it easier to read the labels, this setting can be changed to Large, which will display one larger chart in the same width. Please see here for illustration. |
[edit] Bug Fixes
# | Title | Description |
---|---|---|
1387 | Can't Save End User with Company Level Disabled and a Site Name Containing an Apostrophe | The combination of Company Level being disabled and a Site name containing an apostrophe would prevent an End User Properties page from being saved. |
1390 | Broken Site Dialog on End User Self Registration Form | On the End User Self Registration Form, the Site dialog would not display correctly. |
65542 | sys_siteid Not Populated When End User Creates Request | If the End-User Site field (euser.sys_siteid) was added to the Request form, it was not being populated on save. |
65544 | Can't Save Requests without sys_eusername | With Field Required disabled on the request.sys_eusername field, the Request form could not be saved. In effect, Field Required was being enforced. |
65559 | No Dates in Change Request (RFC) Notification | On saving a Change form, the Schedule Start and Schedule Finish field values were not being saved, so these field were null on the email notification. |
65600 | Can't Select End Users with Apostrophe in Name | If an End User had an apostrophe in their surname or email address, clicking them in the End User selection dialog would do nothing. |
65606 | SQL Error on Page 2 of Search Results | If a List View produced more than one page of results, clicking the second or subsequent page controls would cause a SQL error. |
65647 | Manual Assign Not Working | The Manual Assign setting was not working. |
65667 | Cannot Use Custom Dates in Reports | With a Custom Filter Label configured, entering dates on a report returned no results. |
65713 | Report Display Issue | Under some circumstances, dates in the format DD/MM/YYYY were being converted to MM/DD/YYYY. |