AuditWizard - Administration - General - Sending Log Files to Support
From Layton Support
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> |
| − | Support may need | + | =Overview= |
| + | Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred. | ||
| − | + | =Location of Log Files= | |
| − | + | ==Service Log== | |
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for | + | This is located on the computer where the AuditWizard service is installed. This serves as the master computer that does all the work of deployment and data processing. |
| + | |||
| + | C:\Program Files (x86)\AuditWizard v8\logs\aw_svc.log | ||
| + | |||
| + | ==Application Log== | ||
| + | This is located on the computer where the AuditWizard application is installed. Usually this is the same computer that is running the AuditWizard service. | ||
| + | |||
| + | C:\Program Files (x86)\AuditWizard v8\AuditWizard_logfile.log | ||
| + | |||
| + | ==Agent Log== | ||
| + | This is located on the target computer where the AuditWizard Agent is installed. | ||
| + | |||
| + | 32-bit systems: | ||
| + | |||
| + | C:\Windows\System32\AuditAgent.LOG | ||
| + | |||
| + | 64-bit systems: | ||
| + | |||
| + | C:\Windows\SYSWOW64\AuditAgent.LOG | ||
| + | |||
| + | =Procedure= | ||
| + | #If possible, generate the issue again. | ||
| + | #In Windows Explorer, open the log-file location(s). | ||
| + | #Zip the log file(s). | ||
| + | #If you've been asked by Support for audit files, go to the ''data'' folder in the '''[[AuditWizard - Getting Started - Pre-Installation - Network Share|network share]]'''. | ||
| + | #Add the audit files to the zip file. | ||
| + | #Email to '''[mailto:[email protected] [email protected]]'''. | ||
| + | |||
| + | In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our '''[http://laytontech.leapfile.net upload service]'''. | ||
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 21:41, 20 January 2021
Contents |
[edit] Overview
Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.
[edit] Location of Log Files
[edit] Service Log
This is located on the computer where the AuditWizard service is installed. This serves as the master computer that does all the work of deployment and data processing.
C:\Program Files (x86)\AuditWizard v8\logs\aw_svc.log
[edit] Application Log
This is located on the computer where the AuditWizard application is installed. Usually this is the same computer that is running the AuditWizard service.
C:\Program Files (x86)\AuditWizard v8\AuditWizard_logfile.log
[edit] Agent Log
This is located on the target computer where the AuditWizard Agent is installed.
32-bit systems:
C:\Windows\System32\AuditAgent.LOG
64-bit systems:
C:\Windows\SYSWOW64\AuditAgent.LOG
[edit] Procedure
- If possible, generate the issue again.
- In Windows Explorer, open the log-file location(s).
- Zip the log file(s).
- If you've been asked by Support for audit files, go to the data folder in the network share.
- Add the audit files to the zip file.
- Email to [email protected].
In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our upload service.
