AuditWizard - Administration - General - Sending Log Files to Support

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Overview

Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.

Location of Log Files

Service Log

This is located on the computer where the AuditWizard service is installed. This serves as the master computer that does all the work of deployment and data processing.

   C:\Program Files (x86)\AuditWizard v8\logs\aw_svc.log

Application Log

This is located on the computer where the AuditWizard application is installed. Usually this is the same computer that is running the AuditWizard service.

   C:\Program Files (x86)\AuditWizard v8\AuditWizard_logfile.log

Agent Log

This is located on the target computer where the AuditWizard Agent is installed.

32-bit systems:

   C:\Windows\System32\AuditAgent.LOG

64-bit systems:

   C:\Windows\SYSWOW64\AuditAgent.LOG

Procedure

  1. If possible, generate the issue again.
  2. Zip the log file(s).
  3. Email to [email protected].

In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our upload service.

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