Layton ServiceDesk - Workflows - Add Solution Tab to End User Request Form

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Overview

The Solution Tab is not visible by default on the End User Request form, but can be added.

Procedure

1. As Analyst, go to Administration > Form Design > End User Request - FORM NAME.
2. In the Toolbar, click the Add System Field button .
3. On the System Field Properties page, select sys_solutiondesc from the DB Field menu.
4. Enter a caption in the Caption field.
5. Click the Save button .
6. The sys_solutiondesc field will appear at the top left of the form. Click it to open the System Field Properties page.
7. A new option, Show On Tab is now available. Check it and click the Save button .

The Solution Description field now appears as a tab, with the title that was entered in the Caption field.

Removal

1. As Analyst, go to Administration > Form Design > End User Request - FORM NAME.
2. Click the Solution tab.
3. Click the Solution Setting link in the tab to open the System Field Properties page.
4. Click the Delete button .

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