Layton ServiceDesk - General Settings - Default Working Hours
The Layton ServiceDesk working hours can be configured using this form to specify the opening and closing time of the Service Desk for each day.
The hours are stated using the 24 hour clock basis, so simply type in the open and close hours, e.g. 09.00 to 17.30 and then save. The Service Desk working hours are important to set especially when Request escalation or SLA's are implemented.