Layton ServiceDesk - Configuring the System - List of Forms
Previous article in this series: Form Design
Overview
The following is a list and description of all forms that may be customized in Form Design:
Forms
Task
Defines the Task form for actions either associated with Requests, Problems, Changes, Recurring Tasks or freestanding.
Problem
Defines the Problem form used by Analysts for logging and processing Problems. This is only available if Enable Problem & Change is On.
Change
Defines the Change form used by Analysts for logging and processing Change Requests.
Analyst
Defines the Analysts Attributes for creating/amending Analysts.
End User
Defines the End User attributes for creating/amending End Users.
Company
Defines the Company form. This is only available if the Company Level option is enabled.
Site
Defines the Site form.
Department
Defines the Solution form used when creating and displaying Solutions.
Login
Allows you to change the format of the Layton ServiceDesk logon screen.
Login Analyst
Allows you to change the format of the Layton ServiceDesk Analyst logon screen.
Login End User
Allows you to change the format of the Layton ServiceDesk End User logon screen.
Register End User
Details of what the End User should enter to Register themselves.
Priority
Used for defining the Priority/SLA details: times and escalation process.
Survey
Defines the Survey form.
Solution
This form defines the items that can be added to a Solution.
End User Solution
This form defines what an end user sees when looking up a Solution.
Search Requests
Search parameters for finding and displaying Requests.
Search Problems
Search parameters for finding and displaying Problems.
Search Changes
Search parameters for finding and displaying Changes.
Search Tasks
Search parameters for finding and displaying Tasks.
Search Surveys
Search parameters for finding and displaying Surveys.
Search End User
Used to search for End Users when logging a new Request or editing.
End User Search Request
Search parameters for finding and displaying End User Requests to the End Users.
Site Quick Info
Defines the look and feel of your quick info screen when searching on a Site.
Site Quick Info List View
Defines the look and feel of the Request list view in your quick info screen when searching on a Site.
End User Quick Info
Defines the look and feel of your quick info screen when searching on an End User.
End User Quick Info List View
Defines the look and feel of the Request list view in your quick info screen when searching on an End User.
Banner
Defines the Banner as shown at the top of the screen.
Settings
On each form, you can enable the "Snap to Grid" guide to help you properly position your items. The Settings screen allows you to control how many pixels the "Snap to Grid" moves.
End User & Analyst Forms
These forms are linked to Request Classes. If you want a different form, create a new Request Class. For each Request Class, the following three forms will be created.
End User Request
Used by the End User to log Requests.
Analyst Request
Request form used by the Analyst to log and progress Requests.
Spawn Request
Used by the Analyst to log and progress Spawned Requests.
Copy Request Forms
Allows you to copy a form from another Request Class to expedite the form-design process.
