User Guide for Layton ServiceDesk

Layton ServiceDesk™ is a total Web based help desk solution providing access for both support personnel and end users from anywhere with Web access. Layton ServiceDesk™ has been developed to be uncomplicated and easy to use and most of all, extremely flexible and configurable. Screens or pages can be modified to suit particular needs; data fields can be added, re‐labelled, modified and re‐positioned as required. The system has been set with default fields and values, which may well suffice, however the system provides the tools to make it easy to change the fields and appearance, as required.