User Guide for Layton ServiceDesk
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*[[Layton ServiceDesk™ - Flow Diagram|Flow Diagram]] | *[[Layton ServiceDesk™ - Flow Diagram|Flow Diagram]] | ||
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*[[Layton ServiceDesk™ - Logging A New Change|Logging A New Change]] | *[[Layton ServiceDesk™ - Logging A New Change|Logging A New Change]] | ||
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*[[Layton ServiceDesk™ - Logging A New Request (End User)|Logging A New Request (End User)]] | *[[Layton ServiceDesk™ - Logging A New Request (End User)|Logging A New Request (End User)]] | ||
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*[[Layton ServiceDesk™ - Clear Down Database|Clear Down Database]] | *[[Layton ServiceDesk™ - Clear Down Database|Clear Down Database]] | ||
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*[[Layton ServiceDesk™ - Report Design Layout|Report Design Layout & Extra Functions]] | *[[Layton ServiceDesk™ - Report Design Layout|Report Design Layout & Extra Functions]] | ||
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| + | !align="left"|[[Layton ServiceDesk™ - System Settings|System Settings]] | ||
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*[[Layton ServiceDesk™ - Security|Security]] | *[[Layton ServiceDesk™ - Security|Security]] | ||
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Revision as of 00:45, 17 September 2010
Introducing the all new Layton ServiceDesk™
Layton ServiceDesk is an all new web based ITIL help desk system.
Re-written from the ground up and incorporating the very latest web 2.0 technology such as AJAX, Layton ServiceDesk offers unparallel levels of customizability.
Every feature and module has been carefully designed before being implemented. Literally hundreds of new features are included, from all new ITIL Problem and Change management through to powerful reporting and analysis.
Layton ServiceDesk is so configurable, it can be whatever you want it to be, whether you're managing your internal end users, supporting external companies or offering a product or service, Layton ServiceDesk can do it all, right out of the box! There is no need to purchase additional modules or time consuming installation and training. Layton ServiceDesk delivers powerful web-based help desk technology at a fraction of the cost of other systems.
Layton ServiceDesk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort.
• Significantly reduce costs
• Deliver exceptional customer service and support
• Save time with less effort
• Streamline support operations
Layton ServiceDesk will have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all!
Table of Contents
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| Concepts |
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| Installation |
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| Configuring the System |
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| Using Layton ServiceDesk (Analyst) |
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| Using Layton ServiceDesk (End User) |
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| Utilities |
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| Reporting |
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| System Settings | ||
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