User Guide for Layton ServiceDesk

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=FAQs=
 
=FAQs=
 
*[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support|Sending Log Files to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support|Sending Log Files to Support]]
 +
**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log]]
 +
**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - LDAP Import Log|LDAP Import Log]]
 
*[[Layton ServiceDesk - Procedures - General - Sending your Database to Support|Sending your Database to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending your Database to Support|Sending your Database to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending Incoming Email Samples to Support|Sending Incoming Email Samples to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending Incoming Email Samples to Support|Sending Incoming Email Samples to Support]]
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**[[Layton ServiceDesk - Troubleshooting - Installer Stops After Database Tool Procedure|Installer Stops After Database Tool Procedure]]
 
**[[Layton ServiceDesk - Troubleshooting - Installer Stops After Database Tool Procedure|Installer Stops After Database Tool Procedure]]
 
**[[Layton ServiceDesk - Troubleshooting - Creating an Installer Log|Creating an Installer Log]]
 
**[[Layton ServiceDesk - Troubleshooting - Creating an Installer Log|Creating an Installer Log]]
*[[Layton ServiceDesk - Troubleshooting - Change Service Account|Change Service Account]]
+
*LaytonServiceDesk Service
 +
**[[Layton ServiceDesk - Troubleshooting - Change Service Account|Change Service Account]]
 +
**[[Layton ServiceDesk - Troubleshooting - Manually Reinstall Service Account|Manually Reinstall Service Account]]
 
*Can't Launch the Application
 
*Can't Launch the Application
 
**[[Layton ServiceDesk - Errors - HTTP Error 404 - File or Directory Not Found|HTTP Error 404 - File or Directory Not Found]]
 
**[[Layton ServiceDesk - Errors - HTTP Error 404 - File or Directory Not Found|HTTP Error 404 - File or Directory Not Found]]
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*[[Layton ServiceDesk - Troubleshooting - Large Attachments|Large Attachments]]
 
*[[Layton ServiceDesk - Troubleshooting - Large Attachments|Large Attachments]]
 
*[[Layton ServiceDesk - Troubleshooting - Date Format Not Displaying Correctly|Date Format Not Displaying Correctly]]
 
*[[Layton ServiceDesk - Troubleshooting - Date Format Not Displaying Correctly|Date Format Not Displaying Correctly]]
 +
*[[Layton ServiceDesk - Troubleshooting - Manual Application Uninstallation|Manual Application Uninstallation]]
  
 
=Table of Contents=
 
=Table of Contents=
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**[[Layton ServiceDesk - Installation - Migration|Migration]]
 
**[[Layton ServiceDesk - Installation - Migration|Migration]]
 
***[[Layton ServiceDesk - Installation - Migration - Application Only|Application Only]]
 
***[[Layton ServiceDesk - Installation - Migration - Application Only|Application Only]]
***[[Layton ServiceDesk - Installation - Migration - Application Only (Simplified with Update to Latest Version)|Application Only (Simplified with Update to Latest Version)]]
+
***[[Layton ServiceDesk - Installation - Migration - Application Only (Direct Update to Latest Version)|Application Only (Direct Update to Latest Version)]]
 
***[[Layton ServiceDesk - Installation - Migration - Application and Database|Application and Database]]
 
***[[Layton ServiceDesk - Installation - Migration - Application and Database|Application and Database]]
 
***[[Layton ServiceDesk - Installation - Migration - Database Only|Database Only]]
 
***[[Layton ServiceDesk - Installation - Migration - Database Only|Database Only]]
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*[[Layton ServiceDesk - Settings - Form Design - Department|Department]]
 
*[[Layton ServiceDesk - Settings - Form Design - Department|Department]]
 
*[[Layton ServiceDesk - Settings - Form Design - Login|Login]]
 
*[[Layton ServiceDesk - Settings - Form Design - Login|Login]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Survey|Survey]]
 
*[[Layton ServiceDesk - Settings - Form Design - Search Surveys|Search Surveys]]
 
*[[Layton ServiceDesk - Settings - Form Design - Search Surveys|Search Surveys]]
 
*[[Layton ServiceDesk - Settings - Form Design - Search End User|Search End User]]
 
*[[Layton ServiceDesk - Settings - Form Design - Search End User|Search End User]]
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==Workarounds==
 
==Workarounds==
*[[Layton ServiceDesk - Workarounds - Global Reset End User Password|Global Reset End User Password]]
+
*[[Layton ServiceDesk - Workarounds - Global Reset User Password|Global Reset User Password]]
 
*[[Layton ServiceDesk - Workarounds - Global Assign to Specific Analyst Group|Global Assign to Specific Analyst Group]]
 
*[[Layton ServiceDesk - Workarounds - Global Assign to Specific Analyst Group|Global Assign to Specific Analyst Group]]
  
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*[[Layton ServiceDesk - Workflows - Export Request Data|Export Request Data]]
 
*[[Layton ServiceDesk - Workflows - Export Request Data|Export Request Data]]
 
*[[Layton ServiceDesk - Workflows - Change Length of User-Defined Field|Change Length of User-Defined Field]]
 
*[[Layton ServiceDesk - Workflows - Change Length of User-Defined Field|Change Length of User-Defined Field]]
 +
*[[Layton ServiceDesk - Workflows - Migrate Limited Request Data from One Database to Another|Migrate Limited Request Data from One Database to Another]]
 +
*[[Layton ServiceDesk - Workflows - Processing Emails from Automated Systems|Processing Emails from Automated Systems]]
  
 
=Reports=
 
=Reports=
 
*[[Layton ServiceDesk - Reports - Requests Logged Over the Weekend|Requests Logged Over the Weekend]]
 
*[[Layton ServiceDesk - Reports - Requests Logged Over the Weekend|Requests Logged Over the Weekend]]
 
<p align="right">[[File:btn_back_up.png|link=Main Page]] [[Main Page|<u>Back to Main Page</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=Main Page]] [[Main Page|<u>Back to Main Page</u>]]</p>

Revision as of 03:34, 1 June 2020

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Overview

This user guide lists FAQs and troubleshooting articles ahead of the main user guide articles. Workflows detail configurations for specific purposes and Reports lists additional report configurations.

FAQs

Troubleshooting

Table of Contents

Click + Symbol to Expand Menu

Installation

Concepts

Configuring the System

Using the System

Using the System (Analyst)

Using the System (End User)

Reporting

Administration Page

General Settings

Utilities

System Settings

Libraries

Company Structure

Data Design

Global List View

Form Design

Workarounds

Workflows

Reports

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