User Guide for Layton ServiceDesk
m (Increased heading level) |
m (Removed redundant section heading "Settings") |
||
| Line 130: | Line 130: | ||
|} | |} | ||
==Administration== | ==Administration== | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
{| class="collapsible expanded" | {| class="collapsible expanded" | ||
|- | |- | ||
| Line 152: | Line 147: | ||
*[[Layton ServiceDesk™ - General Settings - Default Working Hours|Default Working Hours]] | *[[Layton ServiceDesk™ - General Settings - Default Working Hours|Default Working Hours]] | ||
|} | |} | ||
| − | |||
| − | |||
{| class="collapsible expanded" | {| class="collapsible expanded" | ||
|- | |- | ||
| Line 167: | Line 160: | ||
*[[Layton ServiceDesk™ - Utilities - Clear Down Database|Clear Down Database]] | *[[Layton ServiceDesk™ - Utilities - Clear Down Database|Clear Down Database]] | ||
|} | |} | ||
| − | |||
| − | |||
{| class="collapsible expanded" | {| class="collapsible expanded" | ||
|- | |- | ||
| Line 220: | Line 211: | ||
*[[Layton ServiceDesk™ - Settings - Company Structure - Manage Analyst Absence Types|Manage Analyst Absence Types]] | *[[Layton ServiceDesk™ - Settings - Company Structure - Manage Analyst Absence Types|Manage Analyst Absence Types]] | ||
|} | |} | ||
| − | {| class="collapsible | + | {| class="collapsible expanded" |
|- | |- | ||
!align="left"|Data Design | !align="left"|Data Design | ||
| Line 307: | Line 298: | ||
*[[Layton ServiceDesk™ - Workarounds - Global Reset End User Password|Global Reset End User Password]] | *[[Layton ServiceDesk™ - Workarounds - Global Reset End User Password|Global Reset End User Password]] | ||
*[[Layton ServiceDesk™ - Workarounds - Global Assign to Specific Analyst Group|Global Assign to Specific Analyst Group]] | *[[Layton ServiceDesk™ - Workarounds - Global Assign to Specific Analyst Group|Global Assign to Specific Analyst Group]] | ||
| − | |||
|} | |} | ||
Revision as of 22:03, 24 November 2013
Introducing the all-new Layton ServiceDesk
Layton ServiceDesk is an all new web-based ITIL help-desk system. Rewritten from the ground up and incorporating the very latest web 2.0 technology such as AJAX, Layton ServiceDesk offers unparalleled levels of customizability.
Every feature and module has been carefully designed before being implemented. Hundreds of new features are included, from all new ITIL Problem and Change Management through to powerful reporting and analysis.
Layton ServiceDesk is so configurable that it can be whatever you want it to be, whether you're managing your internal end users, supporting external companies or offering a product or service, Layton ServiceDesk can do it all, right out of the box! There is no need to purchase additional modules or time consuming installation and training. Layton ServiceDesk delivers powerful web-based help-desk technology at a fraction of the cost of other systems.
Layton ServiceDesk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort.
- Significantly reduce costs
- Deliver exceptional customer service and support
- Save time with less effort
- Streamline support operations
Layton ServiceDesk will have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all!
The better help desk. It’s all included, right out of the box!
FAQs
- Sending Log Files to Support
- Sending your Database to Support
- NTLM (Auto) Login
- User Deletion
- Moving the website to a different location FAQ
- System Requirements FAQ
- Setup LDAP FAQ
- Active Directory Field Mapping
- Upgrading FAQ
- Enable End User View Change FAQ
- Privacy Statement
Troubleshooting
- Installer Stops Instantly
- Can't Launch the Application
- Can't Login
- Failed to Save Data
- Attachments Didn't Migrate from HelpBox to Layton ServiceDesk
- Outgoing Email Stops
- Internet Explorer Interface Issues
Table of Contents
Click + Symbol to Expand Menu
Installation
| Installation | ||||
|---|---|---|---|---|
|
Concepts
Configuring the System
| Configuring the System |
|---|
| Using Layton ServiceDesk (Analyst) |
|---|
| Using Layton ServiceDesk (End User) |
|---|
| Reporting |
|---|
Administration
| General Settings |
|---|
| Utilities |
|---|
| System Settings |
|---|
| Libraries |
|---|
| Company Structure |
|---|
| Data Design |
|---|
| Global List View |
|---|
| Appendices |
|---|
| Workarounds |
|---|
