User Guide for Layton ServiceDesk

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*[[Layton ServiceDesk™ - Settings - System Settings - License Information|License Information]]
 
*[[Layton ServiceDesk™ - Settings - System Settings - License Information|License Information]]
 
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!align="left"|Libraries
 
!align="left"|Libraries
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*[[Layton ServiceDesk™ - Settings - Libraries - Brands|Brands]]
 
*[[Layton ServiceDesk™ - Settings - Libraries - Brands|Brands]]
 
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!align="left"|Company Structure
 
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*[[Layton ServiceDesk™ - Settings - Company Structure - Manage CAB Group|Manage CAB Group]]
 
*[[Layton ServiceDesk™ - Settings - Company Structure - Manage CAB Group|Manage CAB Group]]
 
*[[Layton ServiceDesk™ - Settings - Company Structure - Manage Analyst Absence Types|Manage Analyst Absence Types]]
 
*[[Layton ServiceDesk™ - Settings - Company Structure - Manage Analyst Absence Types|Manage Analyst Absence Types]]
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!align="left"|Data Design
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*[[Layton ServiceDesk™ - Settings - Data Design - Task Data|Task Data]]
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*[[Layton ServiceDesk™ - Settings - Data Design - Request Data|Request Data]]
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*[[Layton ServiceDesk™ - Settings - Data Design - Problem Data|Problem Data]]
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*[[Layton ServiceDesk™ - Settings - Data Design - Change Data|Change Data]]
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*[[Layton ServiceDesk™ - Settings - Data Design - Analyst Data|Analyst Data]]
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*[[Layton ServiceDesk™ - Settings - Data Design - End User Data|End User Data]]
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*[[Layton ServiceDesk™ - Settings - Data Design - Company Data|Company Data]]
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*[[Layton ServiceDesk™ - Settings - Data Design - Department Data|Department Data]]
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*[[Layton ServiceDesk™ - Settings - Data Design - Site Data|Site Data]]
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*[[Layton ServiceDesk™ - Settings - Data Design - Solution Data|Solution Data]]
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*[[Layton ServiceDesk™ - Settings - Data Design - Priority Data|Priority Data]]
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*[[Layton ServiceDesk™ - Settings - Data Design - Survey Data|Survey Data]]
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!align="left"|Global List View
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*[[Layton ServiceDesk™ - Settings - Global List View - Default Request|Default Request]]
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*[[Layton ServiceDesk™ - Settings - Global List View - Default Task|Default Task]]
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*[[Layton ServiceDesk™ - Settings - Global List View - Default Select End User|Default Select End User]]
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*[[Layton ServiceDesk™ - Settings - Global List View - Default Survey|Default Survey]]
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*[[Layton ServiceDesk™ - Settings - Global List View - End User Request|End User Request]]
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*[[Layton ServiceDesk™ - Settings - Global List View - End User Task]]
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*[[Layton ServiceDesk™ - Settings - Global List View - Default Problem|Default Problem]]
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*[[Layton ServiceDesk™ - Settings - Global List View - Default Change|Default Change]]
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*[[Layton ServiceDesk™ - Settings - Global List View - Copy List Views From Default]]
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*[[Layton ServiceDesk™ - Settings - Global List View - Copy List Views To Default]]
 
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Revision as of 04:49, 23 February 2011

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Introducing the all-new Layton ServiceDesk

Layton ServiceDesk is an all new web-based ITIL help-desk system. Rewritten from the ground up and incorporating the very latest web 2.0 technology such as AJAX, Layton ServiceDesk offers unparallel levels of customizability.

Every feature and module has been carefully designed before being implemented. Hundreds of new features are included, from all new ITIL Problem and Change Management through to powerful reporting and analysis.

Layton ServiceDesk is so configurable that it can be whatever you want it to be, whether you're managing your internal end users, supporting external companies or offering a product or service, Layton ServiceDesk can do it all, right out of the box! There is no need to purchase additional modules or time consuming installation and training. Layton ServiceDesk delivers powerful web-based help-desk technology at a fraction of the cost of other systems.

Layton ServiceDesk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort.

  • Significantly reduce costs
  • Deliver exceptional customer service and support
  • Save time with less effort
  • Streamline support operations

Layton ServiceDesk will have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all!

The better help desk. It’s all included, right out of the box!



Table of Contents

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Installation
Database Installation Tool
Concepts
Configuring the System
Using Layton ServiceDesk (Analyst)
Using Layton ServiceDesk (End User)
Reporting
Settings
General Settings
Utilities
System Settings
Procedures
General

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Personal tools
Namespaces

Variants
Actions
Main Page
Online User Guides
General Support
Release Notes
Toolbox