User Guide for Layton ServiceDesk
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| − | '''Introducing the all new Layton ServiceDesk™''' | + | '''Introducing the all-new Layton ServiceDesk™''' |
| − | Layton ServiceDesk is an all new web based ITIL help desk system. | + | Layton ServiceDesk is an all new web-based ITIL help-desk system. Rewritten from the ground up and incorporating the very latest web 2.0 technology such as AJAX, Layton ServiceDesk offers unparallel levels of customizability. |
| − | + | ||
| − | Every feature and module has been carefully designed before being implemented. | + | Every feature and module has been carefully designed before being implemented. Hundreds of new features are included, from all new ITIL Problem and Change Management through to powerful reporting and analysis. |
| − | Layton ServiceDesk is so configurable | + | Layton ServiceDesk is so configurable that it can be whatever you want it to be, whether you're managing your internal end users, supporting external companies or offering a product or service, Layton ServiceDesk can do it all, right out of the box! There is no need to purchase additional modules or time consuming installation and training. Layton ServiceDesk delivers powerful web-based help-desk technology at a fraction of the cost of other systems. |
| − | Layton ServiceDesk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort. | + | Layton ServiceDesk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort. |
| − | + | *Significantly reduce costs | |
| − | + | *Deliver exceptional customer service and support | |
| − | + | *Save time with less effort | |
| − | + | *Streamline support operations | |
| − | Layton ServiceDesk will have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all! | + | Layton ServiceDesk will have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all! |
The better help desk. It’s all included, right out of the box! | The better help desk. It’s all included, right out of the box! | ||
| − | <br><hr> | + | <br/><hr> |
=== Table of Contents === | === Table of Contents === | ||
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| − | *[[Layton | + | *[[Layton ServiceDesk™ - Installation - Which Method|Which Method to Use?]] |
| − | *[[Layton | + | *[[Layton ServiceDesk™ - Installation - New Installation|New Installation]] |
| − | *[[Layton | + | *[[Layton ServiceDesk™ - Installation - Upgrade from HelpBox|Upgrade from HelpBox]] |
| − | *[[Layton | + | *[[Layton ServiceDesk™ - Installation - Copy Form Design|Copy Layton ServiceDesk Form Design]] |
| − | *[[Layton | + | *[[Layton ServiceDesk™ - Installation - Clean Reinstallation|Clean Reinstallation]] |
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*[[Layton ServiceDesk-Installation-Special Notes|Special Notes]] | *[[Layton ServiceDesk-Installation-Special Notes|Special Notes]] | ||
Revision as of 01:09, 1 October 2010
Introducing the all-new Layton ServiceDesk™
Layton ServiceDesk is an all new web-based ITIL help-desk system. Rewritten from the ground up and incorporating the very latest web 2.0 technology such as AJAX, Layton ServiceDesk offers unparallel levels of customizability.
Every feature and module has been carefully designed before being implemented. Hundreds of new features are included, from all new ITIL Problem and Change Management through to powerful reporting and analysis.
Layton ServiceDesk is so configurable that it can be whatever you want it to be, whether you're managing your internal end users, supporting external companies or offering a product or service, Layton ServiceDesk can do it all, right out of the box! There is no need to purchase additional modules or time consuming installation and training. Layton ServiceDesk delivers powerful web-based help-desk technology at a fraction of the cost of other systems.
Layton ServiceDesk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort.
- Significantly reduce costs
- Deliver exceptional customer service and support
- Save time with less effort
- Streamline support operations
Layton ServiceDesk will have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all!
The better help desk. It’s all included, right out of the box!
Table of Contents
Click + Symbol to Expand Menu
| Installation | ||
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| Concepts |
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| Configuring the System |
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| Using Layton ServiceDesk (Analyst) |
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| Using Layton ServiceDesk (End User) |
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| Utilities |
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| Reporting |
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| System Settings | ||
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