Layton ServiceDesk - Workflows - Restricting Analyst and End User Access to Request Types

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Overview

If you want to restrict access to specific Request Types, you will need to use Request Classes. You can restrict access to either Analysts, End Users, or both.

References

• Request Classes
• Request Types
• Manage Analyst
• Manage End User
• General Settings > Security

Procedure

Configuration

1. Set up your Request Classes.
2. Allocate Request Types to Request Classes.

Analyst Steps

1. Allocate Request Classes to Analysts.
2. Enable Restrict Request Classes in Access Restrictions.

End User Steps

1. Allocate Request Classes to End Users. You can configure one, then copy the setting to all other End Users.
2. Enable Restrict Request Classes in Administration > General Settings > Security > Global End User Security.

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