Layton ServiceDesk - Workflows - Processing Emails from Automated Systems
From Layton Support
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=Overview= | =Overview= | ||
| + | There may be a need to process emails from automated systems (e.g. alerts from security systems, reports from financial companies, etc.) as Requests. If the system is added as an End User, the emails can be automatically processed, but the problem then is that email notifications will be sent back to the system, which is unwanted. They aren't real people. If the system is added as an End User without an email address, the emails will not be processed. | ||
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| + | This workflow addresses this problem. | ||
Revision as of 03:39, 1 June 2020
Overview
There may be a need to process emails from automated systems (e.g. alerts from security systems, reports from financial companies, etc.) as Requests. If the system is added as an End User, the emails can be automatically processed, but the problem then is that email notifications will be sent back to the system, which is unwanted. They aren't real people. If the system is added as an End User without an email address, the emails will not be processed.
This workflow addresses this problem.
