Layton ServiceDesk - Workflows - Migrate Limited Request Data from One Database to Another

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Overview

This workflow can be used to transfer limited Request information from one database to another. It would be used if you wanted to start a brand-new database, abandoning your old one, but wanted to transfer open Requests. This is different to a Migration, which is a full transfer of all information.

References

• Test Installation
• Install New Database
• LDAP Import End User

Procedure

1. Create a Test Installation. This will be used for testing, but will also become the live installation.
2. As part of the Test Installation, a new database should be created in the DBTool with the Install New Database option.

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