Layton ServiceDesk - Workflows - Migrate Limited Request Data from One Database to Another
From Layton Support
(Difference between revisions)
(New Page) |
(Major additions) |
||
| Line 10: | Line 10: | ||
=Procedure= | =Procedure= | ||
| − | #Create a '''[[Layton ServiceDesk - Installation - Test Installation|Test Installation]]'''. This will be used for testing, but will also become the live installation. | + | #Create a '''[[Layton ServiceDesk - Installation - Test Installation|Test Installation]]'''. This will be used for testing, but will also become the live installation. This will also give you the latest application version. |
| − | #As part of the Test Installation, a new database should be created in the DBTool with the '''[[Layton ServiceDesk - Installation - New Installation - Install New Database|Install New Database]]''' option. | + | #As part of the Test Installation, a new database should be created in the DBTool with the '''[[Layton ServiceDesk - Installation - New Installation - Install New Database|Install New Database]]''' option. This will be the latest database version. |
| + | #Before launching Layton ServiceDesk, back up the new database and restore it with a different name, giving two databases. The duplicate will be used for testing, then deleted. | ||
| + | #Launch Layton ServiceDesk and configure '''[[Layton ServiceDesk - Utilities - LDAP Import End User|End User LDAP Import]]'''. | ||
| + | #Import End Users by clicking the ''Import Users'' button [[File:Lsd ldap import btn 16px.png|link=]]. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Revision as of 04:36, 28 April 2020
Contents |
Overview
This workflow can be used to transfer limited Request information from one database to another. It would be used if you wanted to start a brand-new database, abandoning your old one, but wanted to transfer open Requests. This is different to a Migration, which is a full transfer of all information.
References
Procedure
- Create a Test Installation. This will be used for testing, but will also become the live installation. This will also give you the latest application version.
- As part of the Test Installation, a new database should be created in the DBTool with the Install New Database option. This will be the latest database version.
- Before launching Layton ServiceDesk, back up the new database and restore it with a different name, giving two databases. The duplicate will be used for testing, then deleted.
- Launch Layton ServiceDesk and configure End User LDAP Import.
- Import End Users by clicking the Import Users button
.
