Layton ServiceDesk - Workflows - Allowing End Users to Close Requests

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Overview

This workflow collects the necessary settings in order to allow End Users to change the status of their own Requests.

References

• Global End User Security
• Request Statuses

Procedure

1. Go to Administration > General Settings > Security.
2. Click the Global End User Security tab.
3. Set Allow End User to Close Requests to On. Click the Save button .

   
   

   
   
4. Go to Administration > Libraries > Request Status.
5. Click Closed. The Properties dialog will appear.

   
   

   
   
6. Set Allow End User to Yes. Click the Save button .
   

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