Layton ServiceDesk - Workarounds - Global Reset User Password
m (Removed erroneous string "still be assigned the default ''mib''" This looks like a broken feature.) |
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=Queries= | =Queries= | ||
==Analyst== | ==Analyst== | ||
+ | ===Change All Passwords to the Same String=== | ||
+ | This technique will change all Analyst passwords to one of your choosing. Passwords are stored as hashed values. We get the hashed value by manually changing a password in the Layton ServiceDesk interface to get a known value. | ||
+ | 1. Log into Layton ServiceDesk as an administrator. | ||
+ | |||
+ | 2. Change the password of an Analyst to the desired string. Note the username. | ||
+ | |||
+ | 3. Open SQL Server Management Studio. | ||
+ | |||
+ | 4. Run this query to get the hashed value of the password. Substitute the Analyst username for ''ANALYSTUSERNAME'': | ||
+ | |||
+ | SELECT sys_userpwd | ||
+ | |||
+ | FROM [user] | ||
+ | |||
+ | WHERE sys_username = 'ANALYSTUSERNAME' | ||
+ | |||
+ | 5. Copy the hashed password value and enter it in place of ''NEWSTRING'' below. | ||
+ | |||
+ | UPDATE [user] | ||
+ | |||
+ | SET sys_userpwd = NEWSTRING | ||
+ | |||
+ | 6. Note there are no apostrophes around the password string. For the password ''mib'', this would be: | ||
+ | |||
+ | UPDATE [user] | ||
+ | |||
+ | SET sys_userpwd = 0x02000C6AB1C7516CCA217091568413FD0581432EB5E1FC22538C5979C247820311FDF276B9FE772F47F7F5470B23C1495DF3E35966D6709CC9AE4490376AE407297D0151F27D | ||
+ | |||
+ | ===Delete All Passwords=== | ||
+ | Use this query to delete all the passwords (password will be blank): | ||
+ | |||
+ | UPDATE [user] | ||
+ | |||
+ | SET sys_userpwd = NULL | ||
==End User== | ==End User== |
Revision as of 05:42, 31 July 2019
Contents |
Overview
There is currently no way to define a default password for end-user accounts. It is possible to reset all the end-user passwords to a different string or even blank.
The technique is to run queries in SQL Server Management Studio. Back up your database prior to running any queries.
Queries
Analyst
Change All Passwords to the Same String
This technique will change all Analyst passwords to one of your choosing. Passwords are stored as hashed values. We get the hashed value by manually changing a password in the Layton ServiceDesk interface to get a known value.
1. Log into Layton ServiceDesk as an administrator.
2. Change the password of an Analyst to the desired string. Note the username.
3. Open SQL Server Management Studio.
4. Run this query to get the hashed value of the password. Substitute the Analyst username for ANALYSTUSERNAME:
SELECT sys_userpwd FROM [user] WHERE sys_username = 'ANALYSTUSERNAME'
5. Copy the hashed password value and enter it in place of NEWSTRING below.
UPDATE [user] SET sys_userpwd = NEWSTRING
6. Note there are no apostrophes around the password string. For the password mib, this would be:
UPDATE [user] SET sys_userpwd = 0x02000C6AB1C7516CCA217091568413FD0581432EB5E1FC22538C5979C247820311FDF276B9FE772F47F7F5470B23C1495DF3E35966D6709CC9AE4490376AE407297D0151F27D
Delete All Passwords
Use this query to delete all the passwords (password will be blank):
UPDATE [user] SET sys_userpwd = NULL
End User
Change All Passwords to the Same String
This technique will change all end-user passwords to one of your choosing. Passwords are stored as hashed values. We get the hashed value by manually changing a password in the Layton ServiceDesk interface to get a known value.
1. Log into Layton ServiceDesk as an administrator.
2. Change the password of an end user to the desired string. Note the username.
3. Open SQL Server Management Studio.
4. Run this query to get the hashed value of the password. Substitute the end user username for ENDUSERNAME:
SELECT sys_euserpwd FROM euser WHERE sys_username = 'ENDUSERNAME'
5. Copy the hashed password value and enter it in place of NEWSTRING below.
UPDATE euser SET sys_euserpwd = NEWSTRING
6. Note there are no apostrophes around the password string. For the password mib, this would be:
UPDATE euser SET sys_euserpwd = 0x02000C6AB1C7516CCA217091568413FD0581432EB5E1FC22538C5979C247820311FDF276B9FE772F47F7F5470B23C1495DF3E35966D6709CC9AE4490376AE407297D0151F27D
Delete All Passwords
Use this query to delete all the passwords (password will be blank):
UPDATE euser SET sys_euserpwd = NULL
Limitations
While this technique is an effective way to change all passwords in one operation, new accounts will have a NULL password. You would have to run the query again from time to time. A SQL trigger could be devised to run it on a schedule or change the password immediately on creation of a new account. These advanced techniques are beyond the scope of this article and the responsibility of the database administrator should development of such a mechanism be conducted.
Feature Request
A feature request to add a setting to allow for a default end-user password has been lodged. No estimate can be given as to when such a feature might become available.