Layton ServiceDesk - Utilities - Import End User (CSV & TXT)

Revision as of 19:34, 12 July 2010

Import via CSV, TXT

The Import End User (.CSV, .TXT) utility provides a means to import a large number of end users from a Tab Delimited Text file or a CSV file. This is an alternative to the LDAP (Active Directory) import and allows you to import the end users from whatever system you have them in.

To import the End Users you must copy the file into the HB_Data/Import sub folder in Layton ServiceDesk™(LaytonServiceDesk\HB_Data\Import). You can then start the import process by clicking Administration | Utilities | Import End User .CSV. TXT

This will display all the files you have in the import folder. Click on the one you wish to import. You will be shown a screen that allows you map each column to a field in the End User table. This includes any user defined fields that have been created. Click Import to import the End Users.

The importing utility requires that the first row of the data file contains the column header and that the column you map to the field sys_eusername is unique.

When the import runs, the system will give a report on how many rows were processed and how many rows were omitted and how many rows were imported. If the License Limit is exceeded the import will not be permitted. You will need to contact Layton Technology for a new license key to increase the number of end user licenses. A sample import file is located in the program’s Import folder to give an example of how the file should be structured.