Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via Email
From Layton Support
The following is the list of acceptable subject strings required for an email's identification as a comment response to an existing ticket:
- Request ID xxxx
- Request xxxx
- Request IDxxxx
- Request ID [other text] xxxx
- Request [other text] ID xxxx
- Request [other text] xxxx
- Request [other text] ID [other text] xxxx
Where [other text] is any string of characters, and xxxx is the request ID number. These strings are not case sensitive.
