Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via Email
From Layton Support
(Difference between revisions)
(Created page with "The following is the list of acceptable subject strings required for an email's identification as a comment response to an existing ticket: *Request ID xxxx *Request xxxx *Re...") |
m (Minor formatting changes) |
||
| Line 1: | Line 1: | ||
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
The following is the list of acceptable subject strings required for an email's identification as a comment response to an existing ticket: | The following is the list of acceptable subject strings required for an email's identification as a comment response to an existing ticket: | ||
Revision as of 05:31, 27 August 2013
The following is the list of acceptable subject strings required for an email's identification as a comment response to an existing ticket:
- Request ID xxxx
- Request xxxx
- Request IDxxxx
- Request ID [other text] xxxx
- Request [other text] ID xxxx
- Request [other text] xxxx
- Request [other text] ID [other text] xxxx
Where [other text] is any string of characters, and xxxx is the request ID number. These strings are not case sensitive.
