Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via Email
From Layton Support
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End Users can lodge requests via email. This is the easiest method to set up. See '''[[Layton ServiceDesk™ - Settings - System Settings - Email Server Settings|Email Server Settings]]''' for setup details. | End Users can lodge requests via email. This is the easiest method to set up. See '''[[Layton ServiceDesk™ - Settings - System Settings - Email Server Settings|Email Server Settings]]''' for setup details. | ||
| − | =Subject Strings= | + | =Email Comments= |
| + | Emails that contain an ID for a Request, Problem or Change are considered ''Comments'', additional information on a ticket. | ||
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| + | ==Subject Strings== | ||
The following is the list of acceptable subject strings required for an email's identification as a comment response to an existing ticket: | The following is the list of acceptable subject strings required for an email's identification as a comment response to an existing ticket: | ||
Revision as of 22:16, 12 November 2013
Contents |
Overview
End Users can lodge requests via email. This is the easiest method to set up. See Email Server Settings for setup details.
Email Comments
Emails that contain an ID for a Request, Problem or Change are considered Comments, additional information on a ticket.
Subject Strings
The following is the list of acceptable subject strings required for an email's identification as a comment response to an existing ticket:
- Request ID xxxx
- Request xxxx
- Request IDxxxx
- Request ID [other text] xxxx
- Request [other text] ID xxxx
- Request [other text] xxxx
- Request [other text] ID [other text] xxxx
Where [other text] is any string of characters, and xxxx is the request ID number. These strings are not case sensitive.
