Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via Email
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m (Jpainter moved page Emailed Comment FAQ to Layton ServiceDesk™ - Using Layton ServiceDesk (End User) - Lodging Requests Via Email without leaving a redirect: Not an FAQ. Need a new page for instructions on emailing requests.) |
m (Jpainter moved page Layton ServiceDesk™ - Using Layton ServiceDesk (End User) - Lodging Requests Via Email to Layton ServiceDesk™ - Using Layton ServiceDesk (End User) - Lodging a New Request Via Email without leaving a redirect: Name chang...) |
Revision as of 00:56, 8 November 2013
The following is the list of acceptable subject strings required for an email's identification as a comment response to an existing ticket:
- Request ID xxxx
- Request xxxx
- Request IDxxxx
- Request ID [other text] xxxx
- Request [other text] ID xxxx
- Request [other text] xxxx
- Request [other text] ID [other text] xxxx
Where [other text] is any string of characters, and xxxx is the request ID number. These strings are not case sensitive.
