Layton ServiceDesk - Troubleshooting - Manual Application Uninstallation
From Layton Support
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#If nothing happens, remove the LaytonServiceDesk service, as there is something wrong with that installation: | #If nothing happens, remove the LaytonServiceDesk service, as there is something wrong with that installation: | ||
##Open Command Prompt as Administrator. | ##Open Command Prompt as Administrator. | ||
− | ##Execute this command:<p><br />sc delete LaytonServiceDesk<br /><br />The LaytonServiceDesk service will be removed.</p> | + | ##Execute this command:<p><br /><code>sc delete LaytonServiceDesk</code><br /><br />The LaytonServiceDesk service will be removed.</p> |
#In ''Apps & features'', click ''Layton ServiceDesk'', then click the ''Uninstall'' button. | #In ''Apps & features'', click ''Layton ServiceDesk'', then click the ''Uninstall'' button. | ||
#If this error message appears, it is expecting the LaytonServiceDesk service to be installed.<p>[[File:Lsd uninstall lssd service error01.png|_blank]]</p><br />Steps to resolve: | #If this error message appears, it is expecting the LaytonServiceDesk service to be installed.<p>[[File:Lsd uninstall lssd service error01.png|_blank]]</p><br />Steps to resolve: |
Revision as of 05:21, 2 January 2020
Contents |
Overview
Under some circumstances, it may be necessary to manually uninstall the application. Potential issues are accounted for in the procedure.
Procedure
Uninstallation
- On the Layton ServiceDesk server, open Settings > Apps & features.
- Click Layton ServiceDesk. Click the Uninstall button.
- If nothing happens, remove the LaytonServiceDesk service, as there is something wrong with that installation:
- Open Command Prompt as Administrator.
- Execute this command:
sc delete LaytonServiceDesk
The LaytonServiceDesk service will be removed.
- In Apps & features, click Layton ServiceDesk, then click the Uninstall button.
- If this error message appears, it is expecting the LaytonServiceDesk service to be installed.
Steps to resolve:- Open Command Prompt as Administrator.
- Execute this command, assuming that Layton ServiceDesk is installed on C: drive:
"C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe" "C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\LaytonServiceDesk.exe"
The LaytonServiceDesk service will be reinstalled.
- Open Settings > Apps & features.
- Click Layton ServiceDesk. Click the Uninstall button.
- If the LaytonServiceDesk service is running when you initiate uninstallation, you will get a dialog saying that it should be closed before continuing. Check the option Automatically close applications and attempt to restart them once setup is complete. Click OK.
Cleaning the System
- Open Internet Information Services (IIS) Manager.
- In Application Pools, delete LaytonServiceDeskAppPool.
- In Sites > Default Website, delete the virtual directory LaytonServiceDesk.
- Open Services console.
- Check to see if the LaytonServiceDesk service exists. If it does, open a command prompt and run this command to remove it:
sc delete LaytonServiceDesk
If the service becomes marked for deletion but hasn't been removed, restart the server and check that the service has been removed. - Delete the folder Layton Technology in C:\Program Files\.