Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login

Overview

In this situation, you log in and are presented with the license-renewal page. Typically, this page would be used in a trial scenario, where a trial license had expired and a new temporary license were issued. If you are a paid subscriber, this can also happen shortly after the expiry of your last subscription and the beginning of the new.

Fix

1. Go to this URL, substituting your server name for SERVERNAME:

   http://SERVERNAME/LaytonServiceDesk/LicRegKey.aspx

2. The registration page will open, with fields for Customer Name, Customer ID and License Key. Obtain these by logging into the Customer Support Portal or contacting Support.
3. Enter the details and click the Save button .