Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login
From Layton Support
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#The registration page will open, with fields for Customer Name, Customer ID and License Key. Obtain these by logging into the '''[http://client.laytontechnology.com Customer Support Portal]''' or contacting '''[mailto:[email protected] Support]'''. | #The registration page will open, with fields for Customer Name, Customer ID and License Key. Obtain these by logging into the '''[http://client.laytontechnology.com Customer Support Portal]''' or contacting '''[mailto:[email protected] Support]'''. | ||
#Enter the details and click the Save button [[File:Lsd btn save.png|link=]]. | #Enter the details and click the Save button [[File:Lsd btn save.png|link=]]. | ||
| + | |||
| + | =Additional Fix= | ||
| + | #After the above, if a message appears, stating that the number of End Users exceeds the number of licenses, you need to either: | ||
| + | #*Purchase additional End User licenses, in which case, contact '''[mailto:[email protected] Sales]''' | ||
| + | #*Disable sufficient End Users to get your count below that of your license. This can happen where test accounts are created, or an unwanted OU from Active Directory is imported. | ||
Revision as of 03:46, 6 August 2020
Overview
In this situation, you log in and are presented with the license-renewal page. Typically, this page would be used in a trial scenario, where a trial license had expired and a new temporary license were issued. If you are a paid subscriber, this can also happen shortly after the expiry of your last subscription and the beginning of the new.
Fix
- Go to this URL, substituting your server name for SERVERNAME:
http://SERVERNAME/LaytonServiceDesk/LicRegKey.aspx
- The registration page will open, with fields for Customer Name, Customer ID and License Key. Obtain these by logging into the Customer Support Portal or contacting Support.
- Enter the details and click the Save button
.
Additional Fix
- After the above, if a message appears, stating that the number of End Users exceeds the number of licenses, you need to either:
- Purchase additional End User licenses, in which case, contact Sales
- Disable sufficient End Users to get your count below that of your license. This can happen where test accounts are created, or an unwanted OU from Active Directory is imported.
