Layton ServiceDesk - Troubleshooting - Installer Stops After Database Tool Procedure
From Layton Support
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− | The LaytonServiceDesk service is installed under the Local System account by default. This error has been resolved by '''[[Layton ServiceDesk - General Troubleshooting - Change Service Account|changing the account used by the service]]'''. | + | The ''LaytonServiceDesk'' service is installed under the ''Local System'' account by default. This error has been resolved by '''[[Layton ServiceDesk - General Troubleshooting - Change Service Account|changing the account used by the service]]'''. |
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
Latest revision as of 21:18, 26 March 2023
In some cases, the installer will fail around the point where the Database Tool is used.
Error 1001. An exception occurred during the Commit phase of the installation. This exception will be ignored and installation will continue. However, the application might not function correctly after installation is complete. --> Cannot start service LaytonServiceDesk on computer '.'. --> The service did not respond to the start or control request in a timely fashion.
The LaytonServiceDesk service is installed under the Local System account by default. This error has been resolved by changing the account used by the service.