Layton ServiceDesk - Troubleshooting - Installer Stops After Database Tool Procedure
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Revision as of 05:04, 9 September 2016
In some cases, the installer will fail around the point where the Database Tool is used.
Error 1001. An exception occurred during the Commit phase of the installation. This exception will be ignored and installation will continue. However, the application might not function correctly after installation is complete. --> Cannot start service LaytonServiceDesk on computer '.'. --> The service did not respond to the start or control request in a timely fashion.
The LaytonServiceDesk service is installed under the Local System account by default. This error has been resolved by changing the account used by the service.