Layton ServiceDesk - Troubleshooting - Incoming Email Overload
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
=Bulk Delete= | =Bulk Delete= | ||
| − | If you have an overload of incoming emails (e.g. a mail server suddenly sent | + | If you have an overload of incoming emails (e.g. a mail server suddenly sent Layton ServiceDesk a torrent of mail), you can quickly eliminate all email with this SQL query, executed in Microsoft SQL Server Management Studio: |
TRUNCATE TABLE [LaytonServiceDesk].[dbo].[mailin] | TRUNCATE TABLE [LaytonServiceDesk].[dbo].[mailin] | ||
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WHERE sys_mail_subject LIKE '%Alert%' | WHERE sys_mail_subject LIKE '%Alert%' | ||
| + | This will take considerably longer to execute. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 00:03, 24 August 2022
[edit] Bulk Delete
If you have an overload of incoming emails (e.g. a mail server suddenly sent Layton ServiceDesk a torrent of mail), you can quickly eliminate all email with this SQL query, executed in Microsoft SQL Server Management Studio:
TRUNCATE TABLE [LaytonServiceDesk].[dbo].[mailin]
You can more selectively remove emails if there is a common element you can use, in this case, a string in the subject line:
DELETE FROM [LaytonServiceDesk].[dbo].[mailin] WHERE sys_mail_subject LIKE '%Alert%'
This will take considerably longer to execute.
