Layton ServiceDesk - Troubleshooting - Date Format Not Displaying Correctly
From Layton Support
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
__FORCETOC__ | __FORCETOC__ | ||
=Overview= | =Overview= | ||
Under the following conditions, the date and time displayed in the interface should be that of the local format of the server, not the user's computer. | Under the following conditions, the date and time displayed in the interface should be that of the local format of the server, not the user's computer. | ||
| − | *'''[[Layton | + | *'''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Allow Local Time|Allow Local Time]]''' is enabled. |
| − | *The '''[[Layton | + | *The '''[[Layton ServiceDesk - General Settings - Security#Default Date Format|global date and time format]]''' has been set to ''Default - Server Format'' for End Users and/or Analysts. |
In this configuration, if the date and time format is incorrect, it may be due to an Internet Information Services (IIS) setting. | In this configuration, if the date and time format is incorrect, it may be due to an Internet Information Services (IIS) setting. | ||
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We have found this was due to a server being set for one region, then changed to another and an IIS setting was not updated. | We have found this was due to a server being set for one region, then changed to another and an IIS setting was not updated. | ||
| + | |||
| + | =Procedure= | ||
| + | #On the Layton ServiceDesk server, open the Region and Language Windows control panel and make sure that every setting is set to the desired region (e.g. ''English (United States)''). | ||
| + | #Launch the Internet Information Services (IIS) Manager. | ||
| + | #Expand the server > Sites > Default Web Site and click the ''LaytonServiceDesk'' virtual directory and double-click the ''.NET Globalization'' button.<br /><p>[[File:Lsd trbshoot date format01.png|link=]]<br /></p> | ||
| + | #Change ''Culture'' and ''UI Culture'' to match that of the Region and Language Windows control panel.<br /><p>[[File:Lsd trbshoot date format02.png|link=]]<br /></p> | ||
| + | #Close the Internet Information Services (IIS) Manager. | ||
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 05:40, 9 September 2016
Contents |
[edit] Overview
Under the following conditions, the date and time displayed in the interface should be that of the local format of the server, not the user's computer.
- Allow Local Time is enabled.
- The global date and time format has been set to Default - Server Format for End Users and/or Analysts.
In this configuration, if the date and time format is incorrect, it may be due to an Internet Information Services (IIS) setting.
[edit] Example
- Settings on the server in the Windows Region and Language control panel are set to English (United States).
- Settings on the region settings on the user's computer are set to English (United Kingdom).
- Date format in the interface is displayed as English (United Kingdom).
- It should be English (United States).
Note that in this case it will appear as English (United Kingdom) whether the user is logged directly into the server or through a client.
We have found this was due to a server being set for one region, then changed to another and an IIS setting was not updated.
[edit] Procedure
- On the Layton ServiceDesk server, open the Region and Language Windows control panel and make sure that every setting is set to the desired region (e.g. English (United States)).
- Launch the Internet Information Services (IIS) Manager.
- Expand the server > Sites > Default Web Site and click the LaytonServiceDesk virtual directory and double-click the .NET Globalization button.
- Change Culture and UI Culture to match that of the Region and Language Windows control panel.
- Close the Internet Information Services (IIS) Manager.
