Layton ServiceDesk - Troubleshooting - Can't Login

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Access is denied, Error message 401.2

On launch, if you get an error page with the message Access is denied, Error message 401.2, follow these steps:

Windows Server 2012

1. Open Internet Information Services (IIS) Manager.
2. In the left-hand pane, expand Server > Sites > Default Web Site and click LaytonServiceDesk.
3. In the right-hand pane, click Basic Settings....
   
   

   

   
   
4. In the Edit Application dialog, click the Connect as... button.

Windows Server 2003

1. Open Internet Information Services (IIS) Manager.
2. Check that Integrated Windows authentication is checked:
   
   

   

   
   
3. If you had to change it, restart IIS.

Windows Authentication Prompt

If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites.

Video of procedure on Windows Server 2012

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