Layton ServiceDesk - Troubleshooting - Can't Login
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On launch, if you get an error page with the message ''Access is denied'', ''Error message 401.2'', follow these steps: | On launch, if you get an error page with the message ''Access is denied'', ''Error message 401.2'', follow these steps: | ||
| − | =Windows Server 2003= | + | ==Windows Server 2003== |
#Open Internet Information Services (IIS) Manager. | #Open Internet Information Services (IIS) Manager. | ||
#Check that ''Integrated Windows authentication'' is checked:<br/><br/><p>[[File:Lsd_install_specnotes_01.png|link=]]</p><br/> | #Check that ''Integrated Windows authentication'' is checked:<br/><br/><p>[[File:Lsd_install_specnotes_01.png|link=]]</p><br/> | ||
#If you had to change it, restart IIS. | #If you had to change it, restart IIS. | ||
| − | = | + | =Windows Authentication Prompt= |
| + | If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites. | ||
| + | |||
[https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012] | [https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012] | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 06:20, 19 February 2014
Contents |
Access is denied, Error message 401.2
On launch, if you get an error page with the message Access is denied, Error message 401.2, follow these steps:
Windows Server 2003
- Open Internet Information Services (IIS) Manager.
- Check that Integrated Windows authentication is checked:
- If you had to change it, restart IIS.
Windows Authentication Prompt
If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites.
