Layton ServiceDesk - Troubleshooting - Can't Login
From Layton Support
(Difference between revisions)
m (Jpainter moved page Layton ServiceDesk™ - General Troubleshooting - Can't Auto-Login to Layton ServiceDesk™ - General Troubleshooting - Can't Login without leaving a redirect: Title was too specific) |
(Expanded section) |
||
Line 2: | Line 2: | ||
__FORCETOC__ | __FORCETOC__ | ||
=''Access is denied, Error message 401.2''= | =''Access is denied, Error message 401.2''= | ||
− | On launch | + | On launch, if you get an error page with the message ''Access is denied'', ''Error message 401.2'', follow these steps: |
− | + | <ol> | |
− | + | <li>Open Internet Information Services (IIS) Manager.</li> | |
− | + | <li>Check that ''Integrated Windows authentication'' is checked:<br/><br/> | |
− | + | [[File:Lsd_install_specnotes_01.png|link=]]</li><br/> | |
− | + | <li>If you had to change it, restart IIS.</li> | |
+ | </ol> | ||
=Add Layton ServiceDesk Site to Trusted Sites= | =Add Layton ServiceDesk Site to Trusted Sites= | ||
[https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012] | [https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012] | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> |
Revision as of 01:17, 15 October 2013
Contents |
Access is denied, Error message 401.2
On launch, if you get an error page with the message Access is denied, Error message 401.2, follow these steps:
- Open Internet Information Services (IIS) Manager.
- Check that Integrated Windows authentication is checked:
- If you had to change it, restart IIS.