Layton ServiceDesk - Troubleshooting - Can't Login

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__FORCETOC__
 
__FORCETOC__
 
=''Access is denied, Error message 401.2''=
 
=''Access is denied, Error message 401.2''=
On launch I get an error page with the message ''Access is denied, Error message 401.2''.
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On launch, if you get an error page with the message ''Access is denied'', ''Error message 401.2'', follow these steps:
  
Follow these steps to resolve the issue:
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<ol>
 
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  <li>Open Internet Information Services (IIS) Manager.</li>
#Open Internet Information Services (IIS) Manager.
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  <li>Check that ''Integrated Windows authentication'' is checked:<br/><br/>
#Check that ''Integrated Windows authentication'' is checked.
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      [[File:Lsd_install_specnotes_01.png|link=]]</li><br/>
#If you had to change it, restart IIS.
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  <li>If you had to change it, restart IIS.</li>
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</ol>
  
 
=Add Layton ServiceDesk Site to Trusted Sites=
 
=Add Layton ServiceDesk Site to Trusted Sites=
 
[https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012]
 
[https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012]
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>

Revision as of 01:17, 15 October 2013

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Contents

Access is denied, Error message 401.2

On launch, if you get an error page with the message Access is denied, Error message 401.2, follow these steps:

  1. Open Internet Information Services (IIS) Manager.
  2. Check that Integrated Windows authentication is checked:

    Lsd install specnotes 01.png

  3. If you had to change it, restart IIS.

Add Layton ServiceDesk Site to Trusted Sites

Video of procedure on Windows Server 2012

Btn back up.png Back to Contents

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