Layton ServiceDesk - Troubleshooting - Can't Login

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m (Jpainter moved page Layton ServiceDesk - General Troubleshooting - Can't Login to Layton ServiceDesk - Troubleshooting - Can't Login: Changed "General Troubleshooting" to "Troubleshooting")
m (Added link to "License Renewal Page Opens on Login")
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
__FORCETOC__
 
__FORCETOC__
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=''Access is denied, Error message 401.2''=
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=Overview=
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On launch, an error page with the message:
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This is a list of specific issues regarding failure to login. Click a link to view the related article.
  
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    Access is denied
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2|Access is denied, Error message 401.2]]'''=
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    Error message 401.2
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered|Not Registered]]'''=
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Windows Authentication Prompt|Windows Authentication Prompt]]'''=
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==Fix==
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - 401 Unauthorized on Auto Login|401 Unauthorized on Auto Login]]'''=
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===Windows Server 2012===
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Evaluation Period Expired|Evaluation Period Expired]]'''=
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#Open Internet Information Services (IIS) Manager.
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='''[[Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in|Your login has timed out or you have tried to access a page directly without logging in]]'''=
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#In the left-hand pane, expand ''Server > Sites > Default Web Site'' and click ''LaytonServiceDesk''.
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='''[[Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login|License Renewal Page Opens on Login]]'''=
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#In the right-hand pane, click ''Basic Settings...''.<br /><br /><p>[[File:Lsd iis passthru auth01.png|link=]]</p><br />
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
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#In the ''Edit Application'' dialog, click the ''Connect as...'' button.<br /><br /><p>[[File:Lsd iis passthru auth02.png|link=]]</p><br />
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#In the ''Connect As'' dialog, click the ''Application user (pass-through authentication'' radio button.<br /><br /><p>[[File:Lsd iis passthru auth03.png|link=]]</p><br />
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#Click ''OK'', then ''OK'' again to save the setting.
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===Windows Server 2003===
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#Open Internet Information Services (IIS) Manager.
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#Check that ''Integrated Windows authentication'' is checked:<br/><br/><p>[[File:Lsd_install_specnotes_01.png|link=]]</p><br/>
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#If you had to change it, restart IIS.
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=Not Registered=
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When trying to log in using an '''[[NTLM (Auto) Login|auto-login NTLM method]]''', the following error message is displayed in the browser:
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    You're not registered. Please contact a ServiceDesk Administrator.
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    'ACCOUNT' from 'SERVER\ACCOUNT' is not registered. Please log in with other End User.
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''SERVER'' is the Layton ServiceDesk server, ''ACCOUNT'' is the user's Windows account.
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==Fix==
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===Windows Server 2012===
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#Open Internet Information Services (IIS) Manager.
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#In the left-hand pane, expand ''Server > Sites > Default Web Site'' and click ''LaytonServiceDesk''.
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#In the right-hand pane, click ''Basic Settings...''.<br /><br /><p>[[File:Lsd iis passthru auth01.png|link=]]</p><br />
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#In the ''Edit Application'' dialog, click the ''Connect as...'' button.<br /><br /><p>[[File:Lsd iis passthru auth02.png|link=]]</p><br />
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#In the ''Connect As'' dialog, click the ''Application user (pass-through authentication'' radio button.<br /><br /><p>[[File:Lsd iis passthru auth03.png|link=]]</p><br />
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#Click ''OK'', then ''OK'' again to save the setting.
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===Windows Server 2003===
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#Open Internet Information Services (IIS) Manager.
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#Check that ''Integrated Windows authentication'' is checked:<br/><br/><p>[[File:Lsd_install_specnotes_01.png|link=]]</p><br/>
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#If you had to change it, restart IIS.
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=Windows Authentication Prompt=
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If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites.
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'''[https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012]'''
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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Revision as of 03:27, 6 August 2020

Btn back up.png Back to Contents

Contents

Overview

This is a list of specific issues regarding failure to login. Click a link to view the related article.

Access is denied, Error message 401.2

Not Registered

Windows Authentication Prompt

401 Unauthorized on Auto Login

Evaluation Period Expired

Your login has timed out or you have tried to access a page directly without logging in

License Renewal Page Opens on Login

Btn back up.png Back to Contents

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