Layton ServiceDesk - Troubleshooting - Can't Login

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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
__FORCETOC__
 
__FORCETOC__
=''Access is denied, Error message 401.2''=
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=Overview=
On launch, if you get an error page with the message ''Access is denied'', ''Error message 401.2'', follow these steps:
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This is a list of specific issues regarding failure to login. Click a link to view the related article.
  
==Windows Server 2003==
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2|Access is denied, Error message 401.2]]'''=
#Open Internet Information Services (IIS) Manager.
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered|Not Registered]]'''=
#Check that ''Integrated Windows authentication'' is checked:<br/><br/><p>[[File:Lsd_install_specnotes_01.png|link=]]</p><br/>
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Windows Authentication Prompt|Windows Authentication Prompt]]'''=
#If you had to change it, restart IIS.
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - 401 Unauthorized on Auto Login|401 Unauthorized on Auto Login]]'''=
 
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Evaluation Period Expired|Evaluation Period Expired]]'''=
=Windows Authentication Prompt=
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='''[[Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in|Your login has timed out or you have tried to access a page directly without logging in]]'''=
If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites.
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='''[[Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login|License Renewal Page Opens on Login]]'''=
 
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
[https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012]
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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Revision as of 03:27, 6 August 2020

Btn back up.png Back to Contents

Contents

Overview

This is a list of specific issues regarding failure to login. Click a link to view the related article.

Access is denied, Error message 401.2

Not Registered

Windows Authentication Prompt

401 Unauthorized on Auto Login

Evaluation Period Expired

Your login has timed out or you have tried to access a page directly without logging in

License Renewal Page Opens on Login

Btn back up.png Back to Contents

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