Layton ServiceDesk - Troubleshooting - Can't Login

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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
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=''Access is denied, Error message 401.2''=
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=Overview=
On launch I get an error page with the message ''Access is denied, Error message 401.2''.
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This is a list of specific issues regarding failure to login. Click a link to view the related article.
  
Follow these steps to resolve the issue:
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2|Access is denied, Error message 401.2]]'''=
 
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered|Not Registered]]'''=
#Open Internet Information Services (IIS) Manager.
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Windows Authentication Prompt|Windows Authentication Prompt]]'''=
#Check that ''Integrated Windows authentication'' is checked.
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - 401 Unauthorized on Auto Login|401 Unauthorized on Auto Login]]'''=
#If you had to change it, restart IIS.
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Evaluation Period Expired|Evaluation Period Expired]]'''=
 
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='''[[Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in|Your login has timed out or you have tried to access a page directly without logging in]]'''=
=Add Layton ServiceDesk Site to Trusted Sites=
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='''[[Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login|License Renewal Page Opens on Login]]'''=
[https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012]
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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Revision as of 03:27, 6 August 2020

Btn back up.png Back to Contents

Contents

Overview

This is a list of specific issues regarding failure to login. Click a link to view the related article.

Access is denied, Error message 401.2

Not Registered

Windows Authentication Prompt

401 Unauthorized on Auto Login

Evaluation Period Expired

Your login has timed out or you have tried to access a page directly without logging in

License Renewal Page Opens on Login

Btn back up.png Back to Contents

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