Layton ServiceDesk - Troubleshooting - Can't Login

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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
__FORCETOC__
 
__FORCETOC__
=''Access is denied, Error message 401.2''=
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=Overview=
On launch, an error page with the message:
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This is a list of specific issues regarding failure to login. Click a link to view the related article.
  
    Access is denied
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2|Access is denied, Error message 401.2]]'''=
    Error message 401.2
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==Fix==
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered|Not Registered]]'''=
===Windows Server 2012===
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#Open Internet Information Services (IIS) Manager.
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#In the left-hand pane, expand ''Server > Sites > Default Web Site'' and click ''LaytonServiceDesk''.
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#In the right-hand pane, click ''Basic Settings...''.<br /><br /><p>[[File:Lsd iis passthru auth01.png|link=]]</p><br />
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#In the ''Edit Application'' dialog, click the ''Connect as...'' button.<br /><br /><p>[[File:Lsd iis passthru auth02.png|link=]]</p><br />
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#In the ''Connect As'' dialog, click the ''Application user (pass-through authentication'' radio button.<br /><br /><p>[[File:Lsd iis passthru auth03.png|link=]]</p><br />
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#Click ''OK'', then ''OK'' again to save the setting.
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===Windows Server 2003===
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Windows Authentication Prompt|Windows Authentication Prompt]]'''=
#Open Internet Information Services (IIS) Manager.
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#Check that ''Integrated Windows authentication'' is checked:<br/><br/><p>[[File:Lsd_install_specnotes_01.png|link=]]</p><br/>
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#If you had to change it, restart IIS.
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=Not Registered=
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Evaluation Period Expired|Evaluation Period Expired]]'''=
When trying to log in using an '''[[Layton ServiceDesk - FAQ - NTLM (Auto) Login|auto-login NTLM method]]''', the following error message is displayed in the browser:
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    You're not registered. Please contact a ServiceDesk Administrator.
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    'ACCOUNT' from 'SERVER\ACCOUNT' is not registered. Please log in with other End User.
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''SERVER'' is the Layton ServiceDesk server, ''ACCOUNT'' is the user's Windows account.
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==Fix==
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===Windows Server 2012===
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#Open Internet Information Services (IIS) Manager.
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#In the left-hand pane, expand ''Server > Sites > Default Web Site'' and click ''LaytonServiceDesk''.
+
#In the right-hand pane, click ''Basic Settings...''.<br /><br /><p>[[File:Lsd iis passthru auth01.png|link=]]</p><br />
+
#In the ''Edit Application'' dialog, click the ''Connect as...'' button.<br /><br /><p>[[File:Lsd iis passthru auth02.png|link=]]</p><br />
+
#In the ''Connect As'' dialog, click the ''Application user (pass-through authentication'' radio button.<br /><br /><p>[[File:Lsd iis passthru auth03.png|link=]]</p><br />
+
#Click ''OK'', then ''OK'' again to save the setting.
+
 
+
===Windows Server 2003===
+
#Open Internet Information Services (IIS) Manager.
+
#Check that ''Integrated Windows authentication'' is checked:<br/><br/><p>[[File:Lsd_install_specnotes_01.png|link=]]</p><br/>
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#If you had to change it, restart IIS.
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=Windows Authentication Prompt=
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If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites.
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'''[https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012]'''
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

Revision as of 03:25, 27 April 2017

Btn back up.png Back to Contents

Contents

Overview

This is a list of specific issues regarding failure to login. Click a link to view the related article.

Access is denied, Error message 401.2

Not Registered

Windows Authentication Prompt

Evaluation Period Expired

Btn back up.png Back to Contents

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