|
|
Line 1: |
Line 1: |
| <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
| __FORCETOC__ | | __FORCETOC__ |
− | =''Access is denied, Error message 401.2''= | + | =Overview= |
− | On launch, an error page with the message:
| + | This is a list of specific issues regarding failure to login. Click a link to view the related article. |
| | | |
− | Access is denied
| + | ='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2|Access is denied, Error message 401.2]]'''= |
− | Error message 401.2
| + | |
| | | |
− | ==Fix== | + | ='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered|Not Registered]]'''= |
− | ===Windows Server 2012===
| + | |
− | #Open Internet Information Services (IIS) Manager.
| + | |
− | #In the left-hand pane, expand ''Server > Sites > Default Web Site'' and click ''LaytonServiceDesk''.
| + | |
− | #In the right-hand pane, click ''Basic Settings...''.<br /><br /><p>[[File:Lsd iis passthru auth01.png|link=]]</p><br />
| + | |
− | #In the ''Edit Application'' dialog, click the ''Connect as...'' button.<br /><br /><p>[[File:Lsd iis passthru auth02.png|link=]]</p><br />
| + | |
− | #In the ''Connect As'' dialog, click the ''Application user (pass-through authentication'' radio button.<br /><br /><p>[[File:Lsd iis passthru auth03.png|link=]]</p><br />
| + | |
− | #Click ''OK'', then ''OK'' again to save the setting.
| + | |
| | | |
− | ===Windows Server 2003=== | + | ='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Windows Authentication Prompt|Windows Authentication Prompt]]'''= |
− | #Open Internet Information Services (IIS) Manager.
| + | |
− | #Check that ''Integrated Windows authentication'' is checked:<br/><br/><p>[[File:Lsd_install_specnotes_01.png|link=]]</p><br/>
| + | |
− | #If you had to change it, restart IIS.
| + | |
| | | |
− | =Not Registered= | + | ='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Evaluation Period Expired|Evaluation Period Expired]]'''= |
− | When trying to log in using an '''[[Layton ServiceDesk - FAQ - NTLM (Auto) Login|auto-login NTLM method]]''', the following error message is displayed in the browser:
| + | |
− | | + | |
− | You're not registered. Please contact a ServiceDesk Administrator.
| + | |
− | 'ACCOUNT' from 'SERVER\ACCOUNT' is not registered. Please log in with other End User.
| + | |
− | | + | |
− | ''SERVER'' is the Layton ServiceDesk server, ''ACCOUNT'' is the user's Windows account.
| + | |
− | | + | |
− | ==Fix==
| + | |
− | ===Windows Server 2012===
| + | |
− | #Open Internet Information Services (IIS) Manager.
| + | |
− | #In the left-hand pane, expand ''Server > Sites > Default Web Site'' and click ''LaytonServiceDesk''.
| + | |
− | #In the right-hand pane, click ''Basic Settings...''.<br /><br /><p>[[File:Lsd iis passthru auth01.png|link=]]</p><br />
| + | |
− | #In the ''Edit Application'' dialog, click the ''Connect as...'' button.<br /><br /><p>[[File:Lsd iis passthru auth02.png|link=]]</p><br />
| + | |
− | #In the ''Connect As'' dialog, click the ''Application user (pass-through authentication'' radio button.<br /><br /><p>[[File:Lsd iis passthru auth03.png|link=]]</p><br />
| + | |
− | #Click ''OK'', then ''OK'' again to save the setting.
| + | |
− | | + | |
− | ===Windows Server 2003===
| + | |
− | #Open Internet Information Services (IIS) Manager.
| + | |
− | #Check that ''Integrated Windows authentication'' is checked:<br/><br/><p>[[File:Lsd_install_specnotes_01.png|link=]]</p><br/>
| + | |
− | #If you had to change it, restart IIS.
| + | |
− | | + | |
− | =Windows Authentication Prompt=
| + | |
− | If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites.
| + | |
− | | + | |
− | '''[https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012]'''
| + | |
| <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
This is a list of specific issues regarding failure to login. Click a link to view the related article.