Layton ServiceDesk - Troubleshooting - Can't Login

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Revision as of 00:46, 8 June 2016

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Access is denied, Error message 401.2

On launch, an error page with the message:

   Access is denied
   Error message 401.2

Fix

Windows Server 2012

  1. Open Internet Information Services (IIS) Manager.
  2. In the left-hand pane, expand Server > Sites > Default Web Site and click LaytonServiceDesk.
  3. In the right-hand pane, click Basic Settings....

    Lsd iis passthru auth01.png


  4. In the Edit Application dialog, click the Connect as... button.

    Lsd iis passthru auth02.png


  5. In the Connect As dialog, click the Application user (pass-through authentication radio button.

    Lsd iis passthru auth03.png


  6. Click OK, then OK again to save the setting.

Windows Server 2003

  1. Open Internet Information Services (IIS) Manager.
  2. Check that Integrated Windows authentication is checked:

    Lsd install specnotes 01.png


  3. If you had to change it, restart IIS.

Not Registered

When trying to log in using an auto-login NTLM method, the following error message is displayed in the browser:

   You're not registered. Please contact a ServiceDesk Administrator.
   'ACCOUNT' from 'SERVER\ACCOUNT' is not registered. Please log in with other End User.

SERVER is the Layton ServiceDesk server, ACCOUNT is the user's Windows account.

Fix

Windows Server 2012

  1. Open Internet Information Services (IIS) Manager.
  2. In the left-hand pane, expand Server > Sites > Default Web Site and click LaytonServiceDesk.
  3. In the right-hand pane, click Basic Settings....

    Lsd iis passthru auth01.png


  4. In the Edit Application dialog, click the Connect as... button.

    Lsd iis passthru auth02.png


  5. In the Connect As dialog, click the Application user (pass-through authentication radio button.

    Lsd iis passthru auth03.png


  6. Click OK, then OK again to save the setting.

Windows Server 2003

  1. Open Internet Information Services (IIS) Manager.
  2. Check that Integrated Windows authentication is checked:

    Lsd install specnotes 01.png


  3. If you had to change it, restart IIS.

Windows Authentication Prompt

If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites.

Video of procedure on Windows Server 2012

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