Layton ServiceDesk - Troubleshooting - Can't Login
From Layton Support
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==Fix== | ==Fix== | ||
| − | #Open Internet Information Services (IIS). | + | ===Windows Server 2012=== |
| − | # | + | #Open Internet Information Services (IIS) Manager. |
| − | + | #In the left-hand pane, expand ''Server > Sites > Default Web Site'' and click ''LaytonServiceDesk''. | |
| − | #In the right-hand pane, click ''Basic Settings...''. | + | #In the right-hand pane, click ''Basic Settings...''.<br /><br /><p>[[File:Lsd iis passthru auth01.png|link=]]</p><br /> |
| − | #In the ''Edit Application'' dialog, click the ''Connect as...'' button. | + | #In the ''Edit Application'' dialog, click the ''Connect as...'' button.<br /><br /><p>[[File:Lsd iis passthru auth02.png|link=]]</p><br /> |
| − | #In the ''Connect As'' dialog, click the ''Application user (pass-through authentication | + | #In the ''Connect As'' dialog, click the ''Application user (pass-through authentication'' radio button.<br /><br /><p>[[File:Lsd iis passthru auth03.png|link=]]</p><br /> |
| − | #Click ''OK'' | + | #Click ''OK'', then ''OK'' again to save the setting. |
| + | |||
| + | ===Windows Server 2003=== | ||
| + | #Open Internet Information Services (IIS) Manager. | ||
| + | #Check that ''Integrated Windows authentication'' is checked:<br/><br/><p>[[File:Lsd_install_specnotes_01.png|link=]]</p><br/> | ||
| + | #If you had to change it, restart IIS. | ||
=Windows Authentication Prompt= | =Windows Authentication Prompt= | ||
Revision as of 02:11, 4 April 2016
Contents |
Access is denied, Error message 401.2
On launch, an error page with the message:
Access is denied Error message 401.2
Fix
Windows Server 2012
- Open Internet Information Services (IIS) Manager.
- In the left-hand pane, expand Server > Sites > Default Web Site and click LaytonServiceDesk.
- In the right-hand pane, click Basic Settings....
- In the Edit Application dialog, click the Connect as... button.
- In the Connect As dialog, click the Application user (pass-through authentication radio button.
- Click OK, then OK again to save the setting.
Windows Server 2003
- Open Internet Information Services (IIS) Manager.
- Check that Integrated Windows authentication is checked:
- If you had to change it, restart IIS.
Not Registered
When trying to log in using an auto-login NTLM method, the following error message is displayed in the browser:
You're not registered. Please contact a ServiceDesk Administrator. 'ACCOUNT' from 'SERVER\ACCOUNT' is not registered. Please log in with other End User.
SERVER is the Layton ServiceDesk server, ACCOUNT is the user's Windows account.
Fix
Windows Server 2012
- Open Internet Information Services (IIS) Manager.
- In the left-hand pane, expand Server > Sites > Default Web Site and click LaytonServiceDesk.
- In the right-hand pane, click Basic Settings....
- In the Edit Application dialog, click the Connect as... button.
- In the Connect As dialog, click the Application user (pass-through authentication radio button.
- Click OK, then OK again to save the setting.
Windows Server 2003
- Open Internet Information Services (IIS) Manager.
- Check that Integrated Windows authentication is checked:
- If you had to change it, restart IIS.
Windows Authentication Prompt
If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites.
