Revision as of 02:07, 4 April 2016

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Access is denied, Error message 401.2

On launch, if you get an error page with the message Access is denied, Error message 401.2, follow these steps:

Windows Server 2012

1. Open Internet Information Services (IIS) Manager.
2. In the left-hand pane, expand Server > Sites > Default Web Site and click LaytonServiceDesk.
3. In the right-hand pane, click Basic Settings....
   
   

   

   
   
4. In the Edit Application dialog, click the Connect as... button.
   
   

   

   
   
5. In the Connect As dialog, click the Application user (pass-through authentication radio button.
   
   

   

   
   
6. Click OK, then OK again to save the setting.

Windows Server 2003

1. Open Internet Information Services (IIS) Manager.
2. Check that Integrated Windows authentication is checked:
   
   

   

   
   
3. If you had to change it, restart IIS.

Not Registered

When trying to log in using an auto-login NTLM method, the following error message is displayed in the browser:

   You're not registered. Please contact a ServiceDesk Administrator.
   'ACCOUNT' from 'SERVER\ACCOUNT' is not registered. Please log in with other End User.

SERVER is the Layton ServiceDesk server, ACCOUNT is the user's Windows account.

Fix

1. Open Internet Information Services (IIS).
2. Expand SERVER > Sites > Default Web Site.
3. Click LaytonServiceDesk.
4. In the right-hand pane, click Basic Settings....
5. In the Edit Application dialog, click the Connect as... button.
6. In the Connect As dialog, click the Application user (pass-through authentication) radio button.
7. Click OK and OK.
   

   

Windows Authentication Prompt

If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites.

Video of procedure on Windows Server 2012

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